Customer Experience Agent — Flowers, Hybrid Role

Freddie's Flowers; Greater London; Presencial; GBP 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Option to buy extra holiday days

Discounted flowers for friends/family

WFH (where applicable)

Learning and Development Support

Cycle to work scheme

Employee Assistance Programme

Discounted gym membership

Cash plan with Medicash

Health and wellbeing sessions

Team socials and events

Descripción de la vacante

Freddie’s Flowers is seeking a friendly, proactive Customer Services team member to be the first point of contact for our customers. You’ll ensure issues are resolved and feedback is captured to continuously improve service quality.

Based in London, you will work with a collaborative team, handle queries efficiently, and have the opportunity to upsell our floral products and subscriptions. This role requires you in the office a minimum of two days per week.

Formación

• Excellent interpersonal skills and enjoy working as part of a team.
• Friendly yet professional writing manner and able to communicate effectively both verbally and in writing.
• Able to analyse problems and find positive solutions.
• Quick to learn and able to think on your feet.
• Ability to handle a busy workload, prioritise and be flexible.
• Confidence building rapport with a customer over the phone.
• Ability to upsell our flowers and service to retain customers who are considering stopping their accounts.
• An interest in flowers and helping people.

Responsabilidades

• Be the first point of contact for our customers, dealing with queries in a friendly and efficient way.
• Capture and report customer feedback to improve our service.
• Work well within your team and across the department to communicate and collaborate, to ensure the customer is always receiving the best service possible.

Conocimientos

Interpersonal skills

Written communication

Problem analysis

Quick learner

Workload management

Phone rapport building

Upselling

Interest in flowers

Herramientas

Spreadsheets

CRM systems

Descripción del empleo

Freddie’s Flowers is seeking a friendly, proactive Customer Services team member to be the first point of contact for our customers. You’ll ensure issues are resolved and feedback is captured to continuously improve service quality.

Based in London, you will work with a collaborative team, handle queries efficiently, and have the opportunity to upsell our floral products and subscriptions. This role requires you in the office a minimum of two days per week.