Customer Handover Assistant

thl UK and Ireland Limited; Toddington; On-site; GBP 26,000; Full time

Job summary

Join a leading self-drive motorhome hire company as a Front of House Assistant, pivotal in ensuring exceptional service for guests. This full-time role emphasizes interpersonal skills, attention to detail, and customer engagement. Ideal candidates should have experience in hospitality and a full UK driver's license.

Benefits

Company events

Company pension

Employee discount

Free flu jabs

Free parking

Health & wellbeing programme

Referral programme

Sick pay

Qualifications

• Excellent customer service skills required.
• Friendly and engaging personality preferred.
• Full UK driver's license with 2 years driving experience necessary.

Responsibilities

• Contact guests to build rapport and schedule vehicle collection.
• Conduct licence and passport checks and liaise with insurance.
• Inspect vehicles and resolve customer issues directly.

Skills

Customer service skills

Conflict resolution

Attention to detail

Interpersonal skills

IT & Microsoft package knowledge

Job description

thl UK & Ireland Ltd are the largest self-drive motorhome hire company in the UK with a reputation for delivering top quality vehicles for hire and sale.

We are seeking a dedicated and enthusiastic Front of House Assistant to join our team. This role is pivotal in ensuring a welcoming and efficient environment for our guests. The ideal candidate will possess excellent interpersonal skills and a passion for customer service, contributing to an exceptional experience for all visitors.

The Role

• Contact guests by phone/email to build rapport, notify them of any outstanding requirements and schedule vehicle collection times.
• Carry out licence and passport checks. Where necessary, liaise with the Insurance company to ensure guests are qualified to drive.
• Conduct final checks on vehicles to ensure they are ready for hire.
• Meet & Greet guests. Build rapport to confidently advise on and sell Liability Reduction options, as well as our shop items. Process payments and Rental Agreements.
• Demonstrate the Motorhome functions and be on hand to answer any questions our guests might have.
• Inspect the vehicle on return from hire, be prepared to deal with accident and damage scenarios.
• Resolve customer issues directly with limited requirement for escalation.
• Collect client feedback.
• General reception duties.

Ideal Candidate

• Possess excellent customer service skills.
• Be friendly and engaging.
• Be confident in conflict resolution.
• Have good knowledge of I.T & Microsoft packages.
• Be resilient and flexible in a fast paced and demanding environment.
• Have a good eye for detail.
• Full UK driver’s license with 2 years driving experience.
• Foreign language skills would be a bonus.

This position offers an exciting opportunity for individuals looking to develop their career in hospitality while providing outstanding service to our guests.

Job Types: Full-time, Fixed term contract

Pay: £25,500.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company events
• Company pension
• Employee discount
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Referral programme
• Sick pay

Schedule:

• 8 hour shift
• Day shift

Application question(s):

• Are you aged 21 years or above (for driving insurance purpose)?

Licence/Certification:

• Driving Licence (required)

Work Location: In person