Customer Growth Executive (31743)

Crown records management; United Kingdom; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Growth Executive to join their dynamic team. This exciting temporary position offers the chance to work on strategic projects that enhance customer experiences and drive growth. You will collaborate with various stakeholders to analyze customer data and develop innovative solutions that align with the company's customer strategy. The role provides an opportunity to contribute to a diverse and inclusive culture while working in a hybrid environment. If you are passionate about customer engagement and data-driven decision-making, this is the perfect opportunity for you.

Benefits

Professional Growth Opportunities

Diverse and Inclusive Environment

Positive Impact Commitment

Qualifications

• 2+ years in B2C customer business with a focus on data analysis.
• Experience in strategic CX, digital UX, and project management.

Responsibilities

• Work with stakeholders to deliver scalable growth in line with customer strategy.
• Analyze customer satisfaction data to inform business decisions.

Skills

Customer Data Analysis

Strategic CX

Digital UX

Content Development

Project Management

Problem-Solving

Communication Skills

Attention to Detail

Team Collaboration

Presentation Skills

Education

Bachelor's Degree

MBA

Job description

Requisition ID 31743 - Posted - EMEA - United Kingdom

Crown Relocations are currently hiring for a Customer Growth Executive.

Contract type

This is a temporary, fixed term 6-month position to cover maternity leave.

Location

The role is based at our Enfield office, with the option for hybrid working if you have a suitable home office set up.

The Company

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

The Role

Working with the Customer Growth Director, this role will be working on framing some of those opportunities in defined strategic projects.

You will also work with business stakeholders including other areas of marketing (brand and regional), Sales heads, country owners, CS functions and supply chain to deliver on profitable and scalable growth in line with the CR customer strategy and Crown standard.

Planned strategic projects in scope for this role will be around customer proposition development, Website UX journeys, Partnership marketing, support proposition development and AI opportunities along the Customer Journey.

The right candidate will be obsessed with customer data and be able to use data sets to articulate customer trends.

Gauge customer satisfaction/expectation through collecting/analyzing data collected from surveys, customer focus groups, social media, and industrial benchmarks, including key drivers of both satisfaction and dissatisfaction.

Work with Group and Regional Marketing – including communications, digital and the CS operations - to establish a consistent global customer experience in line with the CR Customer Value proposition and the company purpose, whilst optimizing business contribution (including MTM and other customer feedback initiatives).

Crown Worldwide is experiencing a period of growth and diversity across our business portfolio so whilst this contact is set at 6 months there may be opportunities for talented individuals to continue to work within the organization.

Experience and Qualifications

• 2+ years of professional experience in B2C customer business.
• Previous experience can be a mix of: Strategic CX, Digital UX, Content development, Marketing/ CX project.
• Bachelor’s degree and/or MBA would be an advantage.
• Experience and a great degree of comfort with the use of technology.
• Self-motivated with outstanding execution and problem-solving skills.
• Strong attention to detail, specifically when analysing both qualitative and quantitative information.
• Proven organisational skills with the ability to work across multiple projects and stakeholders and a team player.
• Strategic thinker with long term planning abilities providing good performance management.
• Superior written and spoken communication skills.
• An enthusiastic achiever with a ‘can do’ attitude.
• Effective at working in a matrix management environment.
• Excellent presentation, project management and organizational skills.
• Tackles problems and takes independent action where appropriate, seeks out new responsibilities, generates new ideas and practices self-development. Consistently seeks ways to improve processes, productivity and profit.

What’s in it for you?

Be part of a global leader with a rich history and a commitment to making a positive impact.
Work in a diverse and inclusive environment that values your contributions.
Opportunities for professional growth and development.

Our Values

At Crown we pride ourselves with the quality we deliver and values we stand by.
• We are CARING about people and their experience.
• Always DETERMINED to do our best and to always keep improving.
• We are genuinely THERE when our customers and colleagues need us.
• We encourage the SHARING of knowledge amongst each other.
• We continuously remain OPEN-MINDED to stay innovative.

Harrisons Assessment

Harrison Assessments are to be administered during the interview process. Other Harrison Assessment Templates may apply, please check with your Local or Regional HR representative.

Crown is an equal opportunities employer, committed to diversity and providing equal employment opportunities to all qualified individuals. We welcome applications from all eligible candidates and prioritize employee well-being, engagement, and development.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.