Customer Growth Data Analyst

TN United Kingdom; Leeds; Hybrid; GBP 30,000 - 50,000; Full time

Job description

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Location: Leeds, LS15 (with hybrid working after completion of training)

Contract type: Permanent

Employment type: Full time

Working hours: 40 hours pw, Monday to Friday

Join the nation’s largest online pharmacy

We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery.

About the role

We are seeking a highly motivated Data Analyst to join our Customer Growth team. In this role, you will be instrumental in delivering a Single Customer View (SCV) to the business, enabling deep customer insights and fostering data-driven decision-making.

What’s in it for you?

• Enhanced maternity and paternity pay
• Contributory pension
• Discounted insurance (Aviva)
• Discounted gyms (via our blue light card and benefits schemes)
• Employee assistance programme
• In-house mental health support
• Free onsite parking
• Health and wellbeing initiatives
• Social events throughout the year
• Cycle to work scheme
• Green car scheme*(subject to minimum earnings)
• Long service bonus
• Refer a friend bonus
• Blue light card
• Commitment to CPD/training
• 25 days annual leave increasing with service
• Annual leave buy and sell scheme
• Discounts & exclusive offers at The Springs, Leeds
• 25% Discount & health & beauty purchases
• 25% Discount on Pharmacy2U Private Online Doctor Services

Key responsibilities

• Build and maintain a robust and scalable Single Customer View (SCV), integrating data from multiple sources (CRM, transactions, digital engagement, etc.), ensuring data quality, consistency, and accuracy across all customer records.
• Develop and deliver propensity models (e.g., churn, cross-sell, upsell) to identify actionable opportunities for growth.
• Analyse cross-category behaviour, identifying trends and correlations that inform strategic marketing decisions.
• Collaborate with marketing teams to design and measure the effectiveness of targeted campaigns, ensuring optimal audience selection and impact.
• Create dashboards and visualizations to communicate insights clearly and effectively to stakeholders.
• Partner with marketing, product, and business intelligence teams to align on customer growth objectives and communicate findings to non-technical stakeholders.
• Ensure data integrity, accuracy, and consistency by implementing best practices in data governance.
• Stay updated on trends in data analytics, eCommerce, and the pharmacy industry to identify opportunities for improvement and innovation.

Who are we looking for?

• Bachelor’s or master’s degree in a related field
• Expertise in Google Analytics, BigQuery, Tableau, SQL, and other data visualization/reporting tools
• Experience working under pressure, delivering against tight deadlines within ethical guidelines
• Numerate with strong communication skills
• IT literate, with intermediate Excel skills
• Experience in healthcare sector is advantageous
• Experience in marketing analytics or customer growth, with an understanding of campaign mechanics, is advantageous

Next steps

Please click apply. If we think you are a good match, we will contact you to arrange an interview.

Applicants must prove the right to work in the UK.

All successful applicants will undergo a DBS check.

Unsolicited agency applications will be treated as a gift.