Customer Fulfilment Officer (German Speaking)

Michael Page (UK); Camberley; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading company within the FMCG industry is looking for a Customer Fulfilment Officer (German Speaking) in Camberley. The role involves managing customer orders, communicating effectively with German-speaking clients, and collaborating with internal teams to ensure high service standards. This permanent position offers a competitive salary and long-term career prospects in a supportive team environment.

Benefits

A competitive salary range

A permanent position

Long-term career prospects

Collaborative team environment

Qualifications

• Fluency in both written and spoken German and English.
• Experience in a customer service or order management role within the FMCG industry.
• Strong organisational skills and attention to detail.

Responsibilities

• Manage and process customer orders accurately from receipt to delivery.
• Communicate effectively with German-speaking clients to address inquiries and concerns.
• Collaborate with supply chain and logistics teams to ensure timely product delivery.

Skills

Fluency in German

Fluency in English

Customer service skills

Organisational skills

Problem-solving skills

Tools

CRM software

Job description

• Market leading international FMCG business
• Supportive team and a great range of benefits

About Our Client

Customer Fulfilment Officer (German Speaking), Camberley: The company is part of a large organisation within the FMCG industry, known for its robust operational processes and commitment to excellence in customer service. It provides a collaborative work environment and focuses on delivering quality products and services to its clients.

Job Description

Customer Fulfilment Officer (German Speaking), Camberley

• Speak and write in fluent German and English
• Manage and process customer orders accurately from receipt to delivery.
• Communicate effectively with German-speaking clients to address inquiries and concerns.
• Collaborate with supply chain and logistics teams to ensure timely product delivery.
• Monitor inventory levels and liaise with internal teams to address stock shortages.
• Resolve customer complaints promptly and professionally, maintaining high service standards.
• Prepare and maintain records of customer interactions and transactions.
• Support the team in implementing process improvements for better customer satisfaction.
• Ensure compliance with company policies and industry regulations.

The Successful Applicant

Customer Fulfilment Officer (German Speaking), Camberley



A successful Customer Fulfilment Officer (German Speaking) should have:

• Fluency in both written and spoken German and English.
• Experience in a customer service or order management role within the FMCG industry.
• Strong organisational skills and attention to detail.
• Proficiency in using customer relationship management (CRM) software or similar tools.
• A proactive mindset and the ability to solve problems effectively.
• Excellent communication and interpersonal abilities.

This role is 4 days a week in the office.

What's on Offer

• A competitive salary range of £27000 to £32000 per annum.
• A permanent position with long-term career prospects.
• Opportunities to work within a large and well-established FMCG organisation.
• Work in a collaborative and supportive team environment in Camberley.