Customer Fulfilment & Delivery Operative

Meridian Business Support; Rochester; On-site; GBP 21,000 - 29,000; Full time

Job summary

Meridian Business Support is recruiting reliable, customer-focused operatives to support a supermarket fulfilment and delivery service. You will handle the full customer journey, from order receipt to payment and delivery, using a company device and your own car.

The role covers order management, picking, paying via touchscreen, and delivering orders to customers. You must have access to your own suitable car, a valid driving licence, and vehicle insurance.

Qualifications

• Reliable, punctual, dependable and ready to work.
• Accurate; follows instructions and pays close attention to detail.
• Confident with technology; comfortable using smartphones, apps and touchscreen devices.
• Customer-focused; committed to providing a positive customer experience.
• Adaptable; able to move between duties in a fast-changing environment.
• Independent; comfortable taking responsibility for your work.
• Calm under pressure; stays focused when order volumes increase.
• Professional; represents our client positively in-store and with customers.
• Previous experience in retail, hospitality, delivery or customer service is helpful.

Responsibilities

• Receiving and managing customer orders through a digital device.
• Locating and picking products accurately and efficiently.
• Checking orders carefully before they leave the store.
• Completing the agreed payment process using touchscreen technology.
• Delivering completed orders directly to customers using your own car.
• Providing friendly and professional service.
• Following clear processes to ensure every order is completed correctly.

Skills

Reliable

Punctual

Accurate

Tech-literate

Customer-focused

Adaptable

Independent

Calm under pressure

Professional

Job description

Customer Fulfilment & Delivery Operative | £18.00 per hour | Two-day temporary assignment | Starts Tuesday 6 October working 8am-9pm

You must have access to your own suitable car to apply

This initial assignment could lead to further ongoing work for reliable, high-performing operatives.

We are recruiting reliable, customer-focused operatives to support the launch of an exciting supermarket fulfilment and delivery service. This varied role covers the complete customer journey, from receiving an order, accurately picking the products ordered, paying for the items and then delivering it directly to the customer.

You will use a company-provided digital device, work independently within an assigned supermarket and help deliver a fast, accurate and professional service.

What you'll be doing

• Receiving and managing customer orders through a digital device
• Locating and picking products accurately and efficiently
• Checking orders carefully before they leave the store
• Completing the agreed payment process using touchscreen technology
• Delivering completed orders directly to customers using your own car
• Providing friendly and professional service
• Following clear processes to ensure every order is completed correctly

What we're looking for

• Reliable - punctual, dependable and ready to work
• Accurate - able to follow instructions and pay close attention to detail
• Confident with technology - comfortable using smartphones, apps and touchscreen devices
• Customer focused - committed to providing a positive customer experience
• Adaptable - able to move between different duties in a fast-changing environment
• Independent - comfortable taking responsibility for your work
• Calm under pressure - able to remain focused when order volumes increase
• Professional - capable of representing our client positively in-store and with customers

Previous experience in retail, hospitality, delivery, logistics, warehousing or customer service would be helpful, but your attitude, reliability and ability to learn are equally important.

Driving and insurance requirements

You must have access to your own suitable car to apply for this position.

As the assignment will include the potential to deliver orders directly to customers, you must also have:

• A valid driving licence
• An eligible, roadworthy and properly maintained car
• Existing Social, Domestic and Pleasure vehicle insurance
• The ability to obtain the required Hire and Reward insurance before making customer deliveries
• Your driving licence, vehicle and insurance documentation will be checked before you are approved for the assignment.

You must also provide satisfactory Right to Work documentation and photographic identification.

What's in it for you?

• Enhanced pilot pay of £18.00 per hour
• The potential for further ongoing work following the initial assignment
• An active and customer-facing role
• Experience across retail fulfilment, digital technology and delivery
• The opportunity to work independently
• The potential to join a regular pool of workers if the pilot is extended
• Further assignments for reliable, high-performing operatives

This is an ideal opportunity if you are organised, dependable, confident with technology and enjoy providing excellent customer service.

You do not need to have performed this exact role before. If you have the right attitude, meet the driving and vehicle requirements and are ready to get involved.