Customer Fulfilment & Delivery Operative

Meridian Business Support; Dover; On-site; GBP 20,000 - 29,000; Full time

Benefits offered by this job

Enhanced pay

Ongoing work

Independent role

Job summary

Meridian Business Support is recruiting a reliable Customer Fulfilment & Delivery Operative to support a supermarket fulfilment and delivery service in Dover. You will handle the full customer journey from order receipt, picking products, payment, and delivery to customers using your own car.

You will work with a provided digital device, operate independently in-store, and maintain a fast, accurate, and professional service.

Qualifications

• Must have access to your own car and a valid driving licence
• Reliable, punctual and accurate
• Comfortable using touchscreen devices and apps
• Customer-focused with a positive service mindset
• Attitude and willingness to learn are key

Responsibilities

• Receive and manage customer orders through a digital device
• Locate and pick products accurately and efficiently
• Check orders for accuracy before dispatch
• Complete payment using touchscreen devices
• Deliver orders to customers using your own car
• Provide friendly and professional service
• Follow processes to ensure every order is completed correctly

Skills

Reliability

Punctuality

Attention to detail

Tech savvy

Customer focus

Independence

Calm under pressure

Professionalism

Job description

Customer Fulfilment & Delivery Operative | £18.00 per hour | Two-day temporary assignment | Starts Tuesday 6 October working 8am-9pm

You must have access to your own suitable car to apply

This initial assignment could lead to further ongoing work for reliable, high-performing operatives.

We are recruiting reliable, customer-focused operatives to support the launch of an exciting supermarket fulfilment and delivery service. This varied role covers the complete customer journey, from receiving an order, accurately picking the products ordered, paying for the items and then delivering it directly to the customer.

You will use a company-provided digital device, work independently within an assigned supermarket and help deliver a fast, accurate and professional service.

What you'll be doing

• Receiving and managing customer orders through a digital device
• Locating and picking products accurately and efficiently
• Checking orders carefully before they leave the store
• Completing the agreed payment process using touchscreen technology
• Delivering completed orders directly to customers using your own car
• Providing friendly and professional service
• Following clear processes to ensure every order is completed correctly

What we're looking for

• Reliable - punctual, dependable and ready to work
• Accurate - able to follow instructions and pay close attention to detail
• Confident with technology - comfortable using smartphones, apps and touchscreen devices
• Customer focused - committed to providing a positive customer experience
• Adaptable - able to move between different duties in a fast-changing environment
• Independent - comfortable taking responsibility for your work
• Calm under pressure - able to remain focused when order volumes increase
• Professional - capable of representing our client positively in-store and with customers

Previous experience in retail, hospitality, delivery, logistics, warehousing or customer service would be helpful, but your attitude, reliability and ability to learn are equally important.

Driving and insurance requirements

You must have access to your own suitable car to apply for this position.

As the assignment will include the potential to deliver orders directly to customers, you must also have:

• A valid driving licence
• An eligible, roadworthy and properly maintained car
• Existing Social, Domestic and Pleasure vehicle insurance
• The ability to obtain the required Hire and Reward insurance before making customer deliveries
• Your driving licence, vehicle and insurance documentation will be checked before you are approved for the assignment.

You must also provide satisfactory Right to Work documentation and photographic identification.

What's in it for you?

• Enhanced pilot pay of £18.00 per hour
• The potential for further ongoing work following the initial assignment
• An active and customer-facing role
• Experience across retail fulfilment, digital technology and delivery
• The opportunity to work independently
• The potential to join a regular pool of workers if the pilot is extended
• Further assignments for reliable, high-performing operatives

This is an ideal opportunity if you are organised, dependable, confident with technology and enjoy providing excellent customer service.

You do not need to have performed this exact role before. If you have the right attitude, meet the driving and vehicle requirements and are ready to get involved.