Customer Fulfilment Coordinator

TN United Kingdom; Folkestone; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Customer Fulfilment Coordinator, der die Schnittstelle zwischen Kunden und internen Teams bildet. In dieser spannenden Rolle sind Sie für die Verwaltung von Bestellungen und die Bereitstellung eines hervorragenden Kundenservices verantwortlich. Sie arbeiten eng mit Drittanbietern und internen Stakeholdern zusammen, um sicherzustellen, dass die Anforderungen der Kunden erfüllt werden. Mit einem Fokus auf Teamarbeit und kontinuierlichem Wachstum bietet diese Position die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, das Innovation und Zusammenarbeit schätzt. Wenn Sie leidenschaftlich an Kundenservice interessiert sind und eine Karriere in einem unterstützenden Team anstreben, ist dies die perfekte Gelegenheit für Sie.

Benefits

24 Tage Jahresurlaub

Pensionsbeitrag bis zu 9%

Discretionary annual bonus

Mitgliedschaft in einem Gesundheitsplan

Qualifications

• Erfahrung im Kundenservice in einem FMCG-Umfeld.
• Kenntnisse in SAP und MS Office sind von Vorteil.

Responsibilities

• Verwaltung von Kundenbestellungen über SAP und Gewährleistung der Genauigkeit.
• Kommunikation mit Drittanbietern zur Sicherstellung der Liefertermine.

Skills

Kundenservice Erfahrung

Digitale Kompetenz

MS Office Kenntnisse

SAP Erfahrung

Interpersonelle Fähigkeiten

Detailgenauigkeit

Education

Abschluss in Betriebswirtschaft oder verwandtem Bereich

Tools

SAP

MS Outlook

MS Word

MS Excel

Job description

Job Description

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Are you an experienced customer service specialist interested in taking the next step? Are you highly organised and able to communicate effectively with a variety of stakeholders?

If the answer is yes - then look no further. Church & Dwight UK Ltd have an exciting opportunity to join our team for a permanent Customer Fulfilment Coordinator based at our Folkestone, Kent office with Hybrid working.

The Customer Fulfilment Coordinator will be the operational expert and main point of contact for both internal, and external stakeholders, and will be responsible for providing excellent customer service to support our bricks and mortar customers (e.g., Boots) and our e-commerce customers (e.g., Amazon) across Europe, acting as the key C&D liaison point between our customers, logistics providers, and internal teams.

This role is ideal for an enthusiastic, customer-focused individual who is eager to learn, progress, and grow with the role as the business expands.

Key responsibilities include:

Customer Service – Order Management:

• Daily order entry onto SAP (EDI and manual orders), ensuring the validity of orders by checking delivery addresses, products, prices, and stocks & confirming back on customer portal.
• Obtaining Automatic Shipping notes on behalf of the third-party distributor.
• Controlling the release of orders to third-party Distribution Company to ensure customer delivery dates are met.
• Effective communication on specific requirements including short lead time orders and stock issues with third-party distribution partners.
• Ensuring customer portals are up to date with order-related information (volumes, delivery dates, etc.).
• Managing customer invoice queries, investigations, and addressing non-compliance issues.
• Liaising with third-party distributors for evidence to support investigations.
• Working closely with finance.
• Maintaining effective communication of stock levels with Account Managers.
• Supporting colleagues within the customer service team, including backup support for all customers.
• Performing any other tasks as required by the Customer Fulfilment team on an ad-hoc basis.

Reporting:

• Maintaining reports on daily interfaces, tracking delivery alignment with month-end reporting.
• Identifying trends to proactively manage accounts.
• Providing additional ad-hoc reports as requested.

The ideal candidate will have customer service experience in an FMCG environment. Additionally, you will:

• Be digitally competent and confident.
• Have good knowledge of MS Office programs, especially Outlook, Word, and Excel.
• Possess knowledge of data entry into business systems; SAP experience within Sales and Materials Management modules is an advantage.
• Have a positive attitude and enthusiasm for problem-solving.
• Possess excellent interpersonal skills, both written and verbal.
• Be capable of relaying information effectively externally to customers and internally to colleagues.
• Be numerate, confident, and accurate with figures, with a strong attention to detail and the ability to self-check work.
• Be self-motivated, proactive, and capable of managing workload effectively.
• Have a strong team work ethic.

Working hours are 37 per week: Monday – Thursday 9-5 pm and Friday 9-4.30 pm. Flexibility outside these hours may be required, and occasional business travel is expected.

In return, we offer a competitive package, including 24 days annual leave, a pension matched up to 9%, discretionary annual bonus, and membership of a health cash plan.