Customer Fulfilment Analyst - Process Support Team

SC Johnson; Camberley; On-site; GBP 30,000 - 45,000; Full time

Job summary

A well-known consumer goods company in Camberley is looking for a Customer Fulfilment Analyst to provide support and drive process improvements within the Customer Fulfilment Team. Candidates should be proficient in Excel, have an understanding of the Order to Cash cycle, and be familiar with data visualization tools like Tableau and Power BI. This role is a 12-month Fixed Term Contract offering competitive pay, flexible working hours, and various benefits.

Benefits

Competitive pay & benefits

Flexible working hours

33 days annual leave

Pension, Life cover & Health Insurance

Onsite Gym with free classes

Qualifications

• Experience in Order to Cash cycle.
• Understanding of data visualization tools like Tableau and Power BI.
• Strong numerical skills and proficiency in Excel.

Responsibilities

• Support the Customer Fulfilment Team with analysis and reporting.
• Drive process improvements and collaboration across teams.
• Conduct training sessions for data literacy.

Skills

Highly proficient in Excel

Understanding Order to Cash cycle

Knowledge of Tableau

Power BI knowledge

SAP knowledge

Strong numeracy skills

Job description

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid, Glade, Ziploc and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

Overview

Customer Fulfilment Analyst (Process Support Team) – Location: Frimley, Surrey; Function: Customer Supply Chain Shared Service Centre (SSC)

About the role

In this role you’ll provide support and expertise to the whole Customer Fulfilment Team for the following tasks (may not be limited to):

• Order Automation tools, SAP trouble-shooting, SAP training/On-boarding, SOAR compliance, Reporting and Analytics
• As well as this you’ll drive and support global initiatives with other SSCs and regional Customer fulfilment SMEs
• Design and build reports, dashboards and analysis in Excel, Power BI and Tableau that lead to actionable insights.
• Establish a reporting synergy between the SCJ business units.
• Conduct training sessions to promote data literacy and analytics best practices within CF.

This role is a 12 month Fixed Term Contract and does not support international relocation

Responsibilities

Relationship Building

• To work closely with other members of the Customer Fulfilment Collaboration Team and Centralised Operations Team as well as the Associate Managers to provide outstanding process support to all stakeholders.
• To work closely with OPEX team and Lean Champions to drive process improvements & standardisation within the department.

Process Excellence

• Be the process expert, owner, trainer and main point of contact within (but not restricted to) the EMEA Customer Fulfilment function.
• Drive and deliver process-level improvements.
• Keep relevant training documentation accurate and available at all times
• Where applicable, represent EMEA CF team on Global SME program.
• Work with regional SMEs to standardize and/or implement global processes and tools.

Continuous Improvement

• Create capacity & drive efficiency by simplification and standardization of processes & procedures across multiple countries.

Qualifications

Experience you’ll bring:

• Highly proficient in Excel
• Understanding Order to Cash cycle
• Tableau, Power BI knowledge
• SAP knowledge
• Strong numeracy skills

Behaviors you’ll need:

• Good communication skills
• LEAN mindset
• Ability to work on own initiative and prioritize tasks
• Good team player skills
• Flexibility/adaptability/willing to work across processes.
• Ability to multitask

What’s in it for you?

• Competitive pay & benefits
• Flexible starting and finishing times + 4.5 day working week
• 33 days annual leave including public holidays due to supporting European countries
• Pension, Life cover & Health Insurance
• Shuttle bus service from local train stations, EV Charging Points, Cycle to Work Scheme
• Newly refurbished onsite Gym with free classes and NEW Spin Studio!

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.