Customer Focused Service Advisor - Bathgate

DAF Trucks UK; Bathgate; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive company in Bathgate is looking for a Customer Focused Service Advisor. The role involves greeting customers, assessing their service needs, and communicating about repairs. Applicants should have experience in a similar position and technical knowledge of commercial vehicles. This position offers a competitive salary and a contributory pension scheme.

Benefits

Competitive salary

Contributory Company Pension

Qualifications

• Experience of working within a similar role in the automotive/truck environment.
• Technical knowledge related to commercial vehicles.
• Reliability in performing tasks.
• Proficiency in using computers.

Responsibilities

• Greeting customers in a friendly manner at the service desk.
• Assessing customer needs for truck repair or service.
• Preparing job cards for service work.
• Communicating with the Workshop Controller about repairs.
• Keeping customers updated on the repair status.
• Maintaining company databases related to service.

Skills

Automotive experience

Commercial vehicle technical knowledge

Reliability

PC literacy

Job description

Customer Focused Service Advisor - Bathgate

We have a fantastic opportunity to join our DAF Service Truck Dealership based in Bathgate.

You will be manning the Service Reception desk and duties will include:

• Greeting customers in a friendly and efficient manner both in person and by telephone
• Assessing customers’ needs and booking in of trucks for repair or service work
• Preparation of job cards
• Communication of work to Workshop Controller
• Communicating with the customer at all stages of the repair for authorisation if needed
• Maintaining company databases

What are we looking for?

• Experience of working within a similar role within the automotive/truck environment
• Commercial vehicle technical knowledge
• Reliability
• PC literate

In return we offer a competitive rate and a Contributory Company Pension