Customer-Focused Plumber 4-on-4-off Yorkshire

Together Housing Group; Goole; Sur place; GBP 34 000 - 42 000; Plein temps

Avantages offerts par ce poste

4-on, 4-off shift pattern

Competitive salary £38,319.89

Flexible and family-friendly policies

Pension scheme

Health and wellbeing benefits

Training and development opportunities

Vehicle/leasing benefits

Résumé du poste

Together Housing Group is seeking a Plumber to join the repairs team, delivering plumbing repairs across tenanted and vacant properties in North Yorkshire, South Yorkshire and East Yorkshire. The role emphasizes customer service and adherence to regulations, with a 4-on, 4-off shift pattern across seven days.

Candidates should hold a UK driving licence and a City and Guilds Craft Certificate in Plumbing or NVQ Level 2, with proven customer service experience and the ability to complete multiple

Qualifications

• Full UK manual driving licence.
• City and Guilds Craft Certificate in Plumbing or NVQ Level 2.
• Competent experience in all areas typically required of a qualified Plumber.
• Proven experience in a customer service setting.
• Experience in optimising the number of repairs finished and ensuring multiple repairs are completed in a single visit.

Responsabilités

• Perform plumbing repairs in tenanted and vacant properties according to job tickets and specifications while adhering to regulations and best practices.
• Adopt a "Right First Time" approach, aiming to complete repairs in one visit with high-quality workmanship.
• Organise work efficiently to minimise downtime, and communicate any workload issues for reallocation as needed.
• Be available for overtime and participate in a stand-by or call-out rota as arranged with management.
• Use initiative to diagnose and address repairs that may differ from the original job request, seeking approval for unexpected costs or extended timeframes.
• Maintain high standards of workmanship aligned with service specifications and safety procedures while collaborating with the team for efficiency.

Connaissances

Customer service

Problem solving

Formation

City and Guilds Craft Certificate in Plumbing or NVQ Level 2

Description du poste

Together Housing Group is seeking a Plumber to join the repairs team, delivering plumbing repairs across tenanted and vacant properties in North Yorkshire, South Yorkshire and East Yorkshire. The role emphasizes customer service and adherence to regulations, with a 4-on, 4-off shift pattern across seven days.

Candidates should hold a UK driving licence and a City and Guilds Craft Certificate in Plumbing or NVQ Level 2, with proven customer service experience and the ability to complete multiple