Customer Focused Engineer Scheduler

Huntress - Maidstone; England; On-site; GBP 28,000; Full time

Job summary

A growing company in Chatham is seeking a Customer-Focused Engineer Scheduler to manage engineer schedules and ensure excellent customer service. This role requires strong organisational and communication skills, with a competitive salary of £28,000. Ideal for someone with customer service experience looking to develop within a supportive team environment.

Benefits

Competitive salary

Monday-Friday role

Training provided

Opportunities for growth

Qualifications

• Experience in scheduling and coordinating tasks.
• Ability to communicate effectively with customers and teams.
• Organised and detail-oriented approach to work.

Responsibilities

• Schedule and coordinate engineers for customer appointments.
• Communicate with customers to confirm visits and updates.
• Maintain accurate records in internal systems.
• Collaborate with the operations team for service delivery.
• Problem-solve to ensure needs are met.

Skills

Previous experience in customer service

Excellent organisational skills

Strong communication skills

Ability to stay calm under pressure

Job description

Overview

Customer-Focused Engineer Scheduler - £28,000 - Chatham

Do you enjoy helping people, keeping things organised, and being the go-to person who makes sure everything runs smoothly? If so, this could be the perfect role for you. We're working with a growing company in Chatham looking for a Customer-Focused Engineer Scheduler. This role is perfect for someone with customer service experience who is organised, proactive, and enjoys coordinating people and resources.

Responsibilities

• Scheduling and coordinating engineers to ensure customer appointments run smoothly.
• Communicating with customers to confirm visits, provide updates, and answer queries.
• Keeping accurate records on internal systems.
• Working closely with the operations team to ensure excellent service delivery.
• Problem-solving to make sure engineers and customers have everything they need.

Requirements

• Previous experience in customer service
• Excellent organisational skills and attention to detail
• Strong communication skills - you\'ll be speaking with customers, engineers, and colleagues daily
• Ability to stay calm under pressure and prioritise tasks effectively

What\'s on offer

• Competitive salary of £28,000.
• Monday-Friday role with a supportive team.
• Training provided - you don\'t need to be an engineer, just organised and people-focused.
• Opportunity to grow within the company.

If you\'re ready to use your customer service skills in a new, exciting way, apply today!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK