Customer-Focused Administrative Officer (Busy Call Centre)

Salford-Council; Swinton; On-site; GBP 20,000 - 24,000; Full time

Job summary

Salford-Council is seeking an organised Administration Officer to join the Community Equipment Service. You will be the welcoming focal point, providing high-quality administrative support to the team and clients while coordinating with Occupational Therapists and NHS professionals.

The role operates in a busy call-centre environment. A professional, reliable and approachable approach is essential, with strong communication and attention to detail throughout daily duties.

Qualifications

• Highly organised, professional and welcoming Administration Officer.
• Excellent communicator with strong organisational skills and attention to detail.
• Experience supporting administrative, operational staff and clients in a busy environment.

Responsibilities

• Provide comprehensive administrative support to the team.
• Liaise with Occupational Therapists and NHS professionals as part of a busy service.
• Manage a call-centre style environment and handle queries from clients and staff.

Skills

Organisational skills

Communication

Customer service

Education

GCSEs/Equivalent

Tools

MS Office

Job description

Salford-Council is seeking an organised Administration Officer to join the Community Equipment Service. You will be the welcoming focal point, providing high-quality administrative support to the team and clients while coordinating with Occupational Therapists and NHS professionals.

The role operates in a busy call-centre environment. A professional, reliable and approachable approach is essential, with strong communication and attention to detail throughout daily duties.