Customer-First Warehouse Specialist | Growth & Deliveries

LKQ Corporation; Wigan; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive Salary

Enhanced Annual Leave

Career Growth UK Europe

Life Assurance

EAP 24/7

Gym Discounts

Healthcare Perks

Cycle to Work

Staff Discounts

Job summary

LKQ in the United Kingdom is seeking a Warehouse Operative to support in the warehouse, at the retail counter, or with deliveries, contributing to our customer promise. You will join the Fleet team with a strong focus on safety, efficiency, and delivering top-tier service across branches.

The role provides varied daily tasks and opportunities to grow within the LKQ network. This position emphasizes customer experience, collaboration with retail staff, and maintaining high standards of branch

Qualifications

• Great communication skills demonstrate the ability to develop customer relationships.
• Be able to utilise technology to execute comprehensive fleet checks and delivering a zero accident mentality whilst delivering a safety first culture for all employees and members of the public.
• High levels of focus, energy and drive.
• Good business acumen.
• Always delivering best in class service to establish customer experience excellence.
• Flexibility of day to day tasks to best support the branch.

Responsibilities

• Responsible for delivering a safety first culture with the customer at heart of everything.
• Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
• Ensuring the branch is operationally efficient, and correct controls and measures are in place to support a customer first experience.
• Working as a member of the Fleet team with a customer first attitude.
• Ensuring colleagues are focused to deliver a safety first culture at all times.
• Improving returns, credits and warranty processes enhancing customer experience and creating frictionless processes when supporting the retail counter.
• Supporting the retail counter to ensure branch retail standards are best in class to establish customer experience excellence.
• Delivering a customer first service through the management of pick to manifest times and achieving all service level agreements.
• Supporting the branch with deliveries when required, ensuring it is set up for growth through best in class customer service and exceptional service level agreements SLAs.
• Ensuring a best in class service is delivered at all times to cement customer excellence.

Skills

Excellent communication

Customer relationship

Technology-enabled checks

High focus and energy

Business acumen

Service excellence

Task flexibility

Job description

LKQ in the United Kingdom is seeking a Warehouse Operative to support in the warehouse, at the retail counter, or with deliveries, contributing to our customer promise. You will join the Fleet team with a strong focus on safety, efficiency, and delivering top-tier service across branches.

The role provides varied daily tasks and opportunities to grow within the LKQ network. This position emphasizes customer experience, collaboration with retail staff, and maintaining high standards of branch