Customer-First Store Supervisor — Lead, Coach & Grow Sales

Space NK Limited; Bath; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Employee discount 50%

Health & wellbeing benefits

Training & development

Third-party discounts

Refer a friend's bonus

Job summary

Space NK Limited is seeking a Store Supervisor to join our team in Bath. The role focuses on supporting the management team, delivering a customer-first experience, and driving sales in a fast-paced beauty retail environment.

You will coach a high-performing team, analyse commercial reports to spot opportunities, and ensure stock accuracy while meeting daily, weekly and monthly targets. A strong, communicative leader is essential to our store culture.

Qualifications

• Able to deliver a 'customer first' experience, demonstrating leadership to coach and motivate their team.
• Able to understand and analyse commercial reports to drive business opportunities
• Able to identify key performance behaviours and competencies within the team
• Strong communication skills
• Strong prioritising and organisational skills
• Values honesty and integrity in working relationships
• Able to manage change

Responsibilities

• Supporting the team to ensure a 'customer first' experience is delivered consistently
• Exceeding sales targets and the company acquisition target for N.dulge
• Supporting stock file accuracy - adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
• Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Communicating clearly and concisely with all internal and external business partners to drive business opportunities
• Actively identifying innovative opportunities to maximise the business
• Confidently analysing all available business reports to review weekly, monthly and yearly performance
• Supporting the store recruitment process, retaining diverse teams that deliver our 'customer first' experience
• Creating an inclusive, welcoming and approachable environment for employees to thrive in
• Confidently delivering feedback and escalating any performance issues to the Store Manager or Assistant Manager
• Coaching and developing the team to achieve their full potential
• Ensuring the store is maintained in line with Company policies and procedures

Skills

Customer first

Leadership coaching

Data-informed decisions

Communication skills

Prioritisation & organisation

Change management

Team development

Job description

Space NK Limited is seeking a Store Supervisor to join our team in Bath. The role focuses on supporting the management team, delivering a customer-first experience, and driving sales in a fast-paced beauty retail environment.

You will coach a high-performing team, analyse commercial reports to spot opportunities, and ensure stock accuracy while meeting daily, weekly and monthly targets. A strong, communicative leader is essential to our store culture.