Customer-First Delivery Driver & Branch Support

Euro Car Parts Limited; Basildon; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Pension

22 days annual leave

Genuine career progression

Access to a 24 hour Employee Assistant

Job summary

LKQ Euro Car Parts is seeking a Delivery Driver/Branch Assistant to support both retail and delivery operations, delivering parts to customers and assisting at the counter. The role focuses on safety, customer service, and efficient branch performance, working within the Fleet team to uphold high standards.

You will help ensure a seamless customer experience, drive improvements in returns and warranties, and support growth through effective service levels and hands-on delivery support as needed.

Qualifications

• Great communication skills demonstrate the ability to develop customer relationships.
• Be able to utilise technology to execute comprehensive fleet checks and delivering a zero accident mentality whilst delivering a safety first culture for all employees and members of the public.
• High levels of focus, energy and drive
• Good business acumen
• Always delivering best in class service to establish customer experience excellence
• Flexibility of day to day tasks to best support the branch.

Responsibilities

• Responsible for delivering a safety first culture with the customer at heart of everything.
• Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
• Ensuring the branch is operationally efficient, and correct controls and measures are in place to support a customer first experience
• Working as a member of the Fleet team with a customer first attitude
• Ensuring colleagues are focused to deliver a safety first culture at all times
• Improving returns, credits and warranty processes enhancing customer experience and creating frictionless processes when supporting the retail counter.
• Supporting the retail counter to ensure branch retail standards are best in class to establish customer experience excellence.
• Delivering a customer first service through the management of pick to manifest times and achieving all service level agreements.
• Supporting the branch with deliveries when required, ensuring it is set up for growth through best in class customer service and exceptional service level agreements SLAs .
• Ensuring a best in class service is delivered at all times to cement customer excellence.

Skills

Communication

Fleet checks

Focus

Business acumen

Customer service

Flexibility

Job description

LKQ Euro Car Parts is seeking a Delivery Driver/Branch Assistant to support both retail and delivery operations, delivering parts to customers and assisting at the counter. The role focuses on safety, customer service, and efficient branch performance, working within the Fleet team to uphold high standards.

You will help ensure a seamless customer experience, drive improvements in returns and warranties, and support growth through effective service levels and hands-on delivery support as needed.