Customer Financial Support Advisor

Michael Page (UK); Chester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading independent lender seeks a Customer Financial Support Advisor in Chester. This role involves handling customer queries, providing financial advice, and ensuring compliance with regulations while fostering strong customer relationships. The position offers a competitive salary and extensive training within a supportive team environment.

Benefits

Comprehensive training and development opportunities.

Generous holiday entitlement.

Supportive, team-oriented work culture.

Qualifications

• Strong communication and negotiation skills.
• Problem-solving abilities and resilience under pressure.
• Attention to detail in record-keeping.
• Experience in customer service, finance, or debt recovery.

Responsibilities

• Handle customer queries efficiently.
• Provide tailored financial advice.
• Maintain knowledge of financial products.
• Ensure compliance with regulations.

Skills

Communication

Negotiation

Problem-solving

Attention to detail

Resilience

Motivation

Job description

• Hybrid Working Options.
• Supportive Working Environment.

About Our Client

A leading independent lender provides tailored vehicle finance solutions across the UK, working closely with dealerships and brokers. With a strong focus on customer service, compliance, and responsible lending, they help customers secure affordable car finance, even in complex financial situations. Known for their ethical approach, they prioritize professionalism, innovation, and customer-centric service.

Job Description

• Handle customer queries with professionalism and efficiency.
• Provide financial advice to customers based on their specific needs and circumstances.
• Maintain a thorough understanding of our financial products and services.
• Develop and sustain strong customer relationships.
• Ensure compliance with industry regulations and company policies.
• Collaborate effectively with the broader customer service team.
• Contribute to the continuous improvement of customer service processes and practices.
• Manage customer data and records with utmost confidentiality and accuracy.

The Successful Applicant

A successful Customer Financial Support Advisor should have:

• Strong communication and negotiation skills - Confident and empathetic when speaking with customers, ensuring positive outcomes.
• Problem-solving and resilience - Remains calm under pressure and handles difficult conversations professionally.
• Attention to detail - Maintains accurate records and ensures compliance with industry regulations
• Target-driven and motivated - Works effectively towards recovery goals while staying persistent and positive.
• Relevant experience and adaptability - Background in customer service, finance, or debt recovery, with the ability to adjust to different customer needs.

What's on Offer

• A competitive salary, ranging from £25,000-30,000.
• Comprehensive training and development opportunities.
• A supportive, team-oriented work culture.
• Generous holiday entitlement.