Customer Finance Assistant

National Grid; Plymouth; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading energy company is looking for two Customer Finance Assistants in Plymouth. This role focuses on managing customer enquiries, supporting internal processes, and ensuring compliance with company standards. Ideal candidates will demonstrate strong communication, interpersonal skills, and experience in high-volume environments, contributing positively to the National Systems Team's objectives. The position offers a hybrid working model post-training, ensuring flexibility and effective team collaboration.

Qualifications

• Experience in a high-volume processing environment.
• Ability to manage customer relationships effectively.
• Self-confident and able to work unsupervised.

Responsibilities

• Handle customer enquiries via telephone and computer systems.
• Prepare financial reports and ensure compliance with policies.
• Liaise with departments to provide high customer service standards.

Skills

Diplomacy

Communication Skills

Interpersonal Skills

Computer Literacy

Tools

Microsoft Office

Job description

Job Introduction

Opportunities have arisen for two Customer Finance Assistant’s within the National Systems Team based in Plymouth. The National Systems Team is made up of three areas; DUoS Billing, Registration Services and Smart Metering Administration.

This is an outstanding opportunity to undertake a role that aims to deliver a professional service both internally and externally.

As part of our hybrid working approach this role offers a mix of office and home working. Hybrid working can only be considered once your initial training is complete and subject to business need.

Main Responsibilities

• Accountable to the National Systems Team Managers.
• Handling of Customer enquiries, primarily via telephone.
• Support of internal processes relating to Registration/Smart/Switching/Data Cleansing as appropriate
• Resolve general queries related to the National Systems Team.
• To ensure all work is undertaken according to departmental standards.
• Plan, carry out and prioritise work on a daily basis.
• To provide assistance to customers as necessary.
• To liaise with other NGED departments in order to achieve the highest standards of customer service
• To prepare financial reports for head office and industry parties.
• To adopt cultural change in line with company philosophy and set a professional example.
• Ensure compliance with the Health & Safety at work requirements, including fire
• Ensure compliance with all relevant NGED corporate policies.
• Provide assistance to senior staff as appropriate.

To Handle Customer Enquiries. To Include

• Initial receipt of enquiry.
• Use of computer systems to identify relevant information required.
• Communication of information to customer.
• Handling subsequent requests for further information.
• Escalation of issues to management as necessary

To handle Electricity Supplier enquiries on Registration/Smart/Switching/Data Cleansing. To include:

• Initial receipt of enquiry.
• Use of computer systems to resolve enquiry
• Communication of information to supplier.
• Handling subsequent requests for further information

Ideal Candidate

You must have previous experience working in a similar high volume processing environment and have the diplomacy and communication skills to manage customer relationships, both in writing and verbally.

You should have good interpersonal skills, be self-confident and also have the ability to work unsupervised in a team environment and be able to priorities tasks to ensure that deadlines are achieved.

Knowledge of procedures would be advantageous as would awareness of associated statutory requirements and compliances. In addition you should be computer literate and have experience of Microsoft Office.