Customer Experience Training Advanced Apprentice (Graduate)

Worcester Bosch; Worcester; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

25 days leave

Company bonus

Enhanced pension

Perkbox access

EAP

Discounts on Bosch products

Onsite cafe

Wellbeing support

Bosch Social Club

Volunteering days

Family-friendly policy

Training platform

Mentoring program

Job summary

Worcester Bosch is seeking an enthusiastic Customer Experience Advanced Apprentice to join our Contact Centre. You will coordinate training resources, audit materials, and maintain our Knowledgebase and Training Matrix while supporting communication between Advisors and the Leadership Team.

The role emphasizes collaboration and a proactive approach to training improvements. You will work in a fast-paced team, with structured onboarding and opportunities to grow within the Bosch UK group.

Qualifications

• Degree in a relevant capacity.
• Strong communication skills.
• Strong presentation skills.
• A keen eye for detail.
• Ability to act as a bridge between different levels of the organisation.
• Experience working in a customer setting.
• Experience using Microsoft platforms.

Responsibilities

• Coordinate and maintain departmental training and operational resources, ensuring moderation kits, equipment, and supplies are stored and available.
• Organise training room availability, audit training materials, and maintain Knowledgebase System and Training Matrix for accuracy and compliance.
• Edit and coordinate the departmental newsletter, identify improvements to training programmes, and support communication between Advisors and Leadership Team.
• Promote collaboration and engagement across the department to enable knowledge sharing.

Skills

Communication skills

Presentation skills

Attention to detail

Bridge between levels

Customer setting experience

Education

Degree in a relevant field

Tools

Microsoft Platforms

Job description

Company Description

We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.

From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re giving our customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating.

It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.

As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.

If that sounds like something you’d like to be a part of, we’d love to meet you.

Come and work at Worcester Bosch.

Job Description

We are excited to offer you the opportunity to join our Contact Centre team as a Customer Experience Advanced Apprentice!

Our Contact Centre is a fast paced hub of customer interactions, with a strong culture of collaboration and understanding to ensure our customers receive the service Worcester Bosch is renowned for.

In this role, you will be responsible for:

• The coordination and maintenance of departmental training and operational resources, ensuring all moderation kits, equipment, and supplies are appropriately stored, maintained, and readily available.
• This role oversees the organisation of training room availability, auditing training materials, and maintaining the internal Knowledgebase System and Training Matrix to ensure information is accurate, up to date, and compliant.
• The role also includes editing and coordinating the departmental newsletter, identifying and recommending improvements to training programmes based on individual and team needs, and supporting effective communication between Advisors and the Leadership Team.
• Acting as a spokesperson for collaboration, the role promotes engagement, knowledge sharing, and strong communication across the department.

Qualifications

Right To Work: please ensure you have valid Right To Work in the UK status for the duration of the contract term. This is a 2-year fixed term role.

Our ideal candidate must have:

• A degree in a relevant capacity
• Strong communication skills
• Strong presentation skills
• A keen eye for detail
• An ability to act as a bridge between different levels of the organisation

Our ideal candidate should have:

• Experience working in a Customer Setting
• Experience using Microsoft Platforms

Additional Information

Deadline for Applications: 06/11/2026

Expected Start Date: Early January

Contract Duration: 2 years

Working Hours: 39 hours per week – standard working pattern of 08:00 – 17:00 Monday to Thursday and 08:00 – 16:00 Friday with a 1-hour lunchbreak

Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.

Please note that this date is advisory and can be flexible within reason.

Working with us comes with the following benefits:

• 25 days annual leave per year plus bank holidays (pro-rata for your first year)
• Eligibility for our Company Performance Bonus
• Enhanced pension contributions
• Access to the Perkbox and My Benefits platforms giving access to discounts, group income protection and death in service benefits
• Employee Assistance Programme and Virtual GP
• Discounts on products from across the Bosch Group
• Subsidised onsite café and canteen
• Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme.
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
• Volunteering days
• Policy to support growing families
• Access to self-service training platform containing over 200 Bosch approved programmes
• Networking opportunities across Bosch UK including a mentoring programme
• And more!

We welcome applications from a range of candidates but please note that to apply for this position you must have the right to live and work in the UK from the start date of employment and for the duration of your employment.