Customer Experience Trainer

Shred-it; Manchester; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Life Insurance

Cycle to Work Scheme

Access to SteriCares

SteriCycle University

Annual performance-related pay review

Referral Scheme

Job summary

Shred-it is seeking a dynamic and experienced Customer Service Trainer to join our team in Manchester, UK. The trainer will develop and deliver training programs, conduct assessments, and provide coaching for customer service representatives. The ideal candidate will have a proven track record in corporate training, excellent presentation skills, and a strong understanding of customer service principles. Benefits include a contributory pension scheme, life insurance, and access to our online library for self-development.

Qualifications

• Proven track record of successfully delivering effective training within a corporate organisation.
• Strong customer service background to understand departmental challenges.
• Exceptional communication and interpersonal skills.

Responsibilities

• Develop and deliver comprehensive training programs for customer service representatives.
• Conduct needs assessments to identify training requirements.
• Evaluate the effectiveness of training programs through assessments and performance metrics.

Skills

Training delivery

Customer service knowledge

Presentation skills

Communication skills

Job description

We are seeking a dynamic and experienced Customer Service Trainer to join our team.

Key Responsibilities

• Develop and deliver comprehensive training programs for new and existing customer service representatives.
• Conduct needs assessments to identify training requirements and gaps.
• Create engaging training materials, including manuals, e-learning modules, and workshops.
• Facilitate classroom and virtual training sessions, ensuring content is delivered effectively.
• Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
• Provide ongoing coaching and support to customer service representatives to enhance their skills and performance.
• Collaborate with the customer service management team to align training initiatives with business objectives.
• Stay up-to-date with industry trends and best practices in customer service and training methodologies.
• Maintain accurate records of training activities and participant progress.

Experience & Qualifications

• Proven track record of successfully delivering effective training within a corporate organisation.
• Strong customer service background to understand departmental challenges.
• Knowledge of customer service principles and practices.
• Excellent presentation and facilitation skills.
• Proficiency in creating and delivering e-learning content.
• Exceptional communication and interpersonal skills.
• Ability to assess training needs and develop customized training solutions.
• Experience with training evaluation and metrics.

Benefits

• Contributory Pension Scheme
• Life Insurance
• Cycle to Work Scheme
• Access to SteriCares, our employee support fund
• Stericycle University – Our online library of self‑development & learning
• Annual performance‑related pay review.
• Referral Scheme (Earn by introducing people in your network to the Stericycle family)