Customer Experience Teller

The Exchange; Barton Mills; On-site; GBP 15,000 - 17,000; Full time

Job summary

The Exchange in Barton Mills, United Kingdom, is seeking a diligent cashier to support cashier's cage and customer service operations. You will handle cash, process payments, verify tenders, and help maintain accurate financial records.

This role emphasizes strong customer service, loss prevention, and compliance with safety standards. You will work mornings and evenings with weekends and holidays, supporting online orders, returns, and a personalized shopping experience.

Qualifications

• Experience handling cash and performing financial transactions with accuracy.
• Ability to operate a cash register and related equipment.
• Strong customer service and communication skills.
• Familiarity with basic accounting principles and bookkeeping.
• Flexibility to work mornings, evenings, weekends, and holidays.

Responsibilities

• Provide administrative and clerical support to cashier's cage/customer service operations.
• Review processes to improve efficiencies to tailor the customer experience.
• Verify and accept multiple tenders and make change with accuracy.
• Support for order pickups and returns from online retailers.
• Maintain accountability for money and deposits, reconcile receipts.
• Promote Military Star credit card and other programs to drive sales and loyalty.
• Ensure compliance with safety, security and loss prevention procedures.
• May perform layaways, refunds/adjustments, licenses or related tasks.
• Perform other duties as assigned.

Skills

Cash handling

Accounting

Customer service

Sales

Tools

Cash register

Handheld scanners

Accounting machines

Job description

Provides administrative and clerical support to cashier's cage/customer service operations. Reviews current processes to improve efficiencies resulting in a tailored customer experience.

Grade

1

Job Tier

0

Career Area

Financial Management

Supervisor

No, Provides high level of customer service and guidance to associates. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship in order to deliver a personalized customer experience.

Operates a cash register or other sales related equipment to perform daily tasks. Verifies and accepts multiple tenders for payments and makes change with accuracy and zero variance tolerance. Provides support for order pickups and returns from online retailers, including third party retailers.

Maintains accountability for all money assigned, handles financial transactions, including issuing funds, preparing deposits, reconciling receipts, and processing payment services. May maintain control of internal keys and handheld scanners.

Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.

Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.

May perform a variety of routine administrative clerical duties such as processing layaways, controlling layaway merchandise, refunds/adjustments, issuing hunting/fishing licenses, and school meals at OCONUS locations.

Performs other duties as assigned.

Cash handling, accounting, and/or bookkeeping experience is required. Must possess knowledge of and ability to operate standard accounting machines

MORNING (0700-1500); EVENING (1700-0000). MUST BE ABLE TO WORK A FLEXIBLE SCHEDULE MONDAY- SUNDAY, TO INCLUDE WEEKENDS AND HOLIDAYS.

Salary Minimum

$15.00

Salary Maximum

$17.25

Facility Name