Customer Experience Team Member

TN United Kingdom; Oxford; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Customer Experience Team Member, where your role will be dynamic and impactful. You will provide exceptional front of house service, conduct flat viewings, and engage with students to enhance their experience. This role offers a variety of tasks, ensuring no two days are the same. You will be celebrated for your unique talents in a supportive team environment. With generous benefits, including a discretionary bonus, paid holidays, and a strong pension scheme, this is a fantastic opportunity to grow and thrive in a vibrant community.

Benefits

Discretionary annual bonus

25 days paid holiday

Generous pension scheme

Healthcare Cash Plan

Employee Assistance Programme

Wellbeing platform

Gym benefit

Enhanced Family Leave

Annual ShareSave scheme

Employee Life Assurance

Qualifications

• Looking for a caring person with excellent communication skills.
• Strong organizational skills and a positive attitude are essential.

Responsibilities

• Provide a welcoming front of house reception service.
• Plan and run events for students and conduct flat viewings.

Skills

Communication Skills

Time Management

Organizational Skills

Positive Attitude

Job description

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Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the CustomerExperience Team Member role will be extremely varied. Expect no two days to be the same!

What you`ll be doing as a Customer Experience Team Member:

• Providing a welcoming front of house reception service
• Conducting flat viewings, inspections, and leading sales conversations
• Planning and running events for our students

What we`re looking for:

• A caring, warm person with a positive attitude
• An excellent communicator; as a Customer Experience Team Member you`ll be happy to chat to our students and answer their questions
• You`ll also have great time management and organisational skills

What You`ll Get in Return

• A discretionary annual bonus so you can share in the company`s success
• 25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
• A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
• Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
• Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
• Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!