Customer Experience Team Member

Unite Students; Loughborough; On-site; GBP 11,000; Part time

Job summary

Join a leading company providing student accommodation as a Customer Experience Team Member in Loughborough. In this varied role, you will provide a welcoming reception service, conduct viewings, and organize events to enhance student life. Offering a supportive environment and great benefits including flexible holiday and health schemes, this job is perfect for those who are communicative, warm, and organized.

Benefits

Discretionary annual bonus

25 days' paid holiday plus extra days for long service

Generous pension scheme with employer contributions

Healthcare Cash Plan

Employee Assistance Programme

Wellbeing platform

Gym benefits shareable with family

Enhanced Family Leave

ShareSave scheme

Employee Life Assurance

Qualifications

• Excellent communication skills for engaging with students and providing information.
• Positive attitude and caring demeanor important for customer service.

Responsibilities

• Provide front of house reception service.
• Conduct flat viewings and lead sales conversations.
• Plan and run events for students.

Skills

Communication

Time Management

Organizational Skills

Positive Attitude

Caring Nature

Job description

Location: Loughborough

Salary: £10,062 per annum, plus bonus and benefits

Hours: 15 hours per week - 2 x 7.5hr shifts a week. Between 7am and 10pm. Weekends on a rota basis.

The role

Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!

What you`ll be doing as a Customer Experience Team Member:

• Providing a welcoming front of house reception service
• Conducting flat viewings, inspections, and leading sales conversations
• Planning and running events for our students

What we`re looking for:

• A caring, warm person with a positive attitude
• An excellent communicator; as a Customer Experience Team Member you`ll be happy to chat to our students and answer their questions
• Great time management and organisational skills

What You`ll Get in Return

• A discretionary annual bonus to share in the company`s success
• 25 days` paid holiday and an annual holiday buying scheme, plus 5 extra days for long service
• A generous pension scheme with employer contributions between 5% and 11%
• Benefits supporting health and wellbeing, including Healthcare Cash Plan, Employee Assistance Programme, Wellbeing platform, and Gym benefit (shareable with family and friends)
• Enhanced Family Leave: 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
• Additional benefits like ShareSave scheme, Employee Life Assurance, discounts portal, and more

About Unite Students

Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation, with over 70,000 students across 23 university towns and cities. We are committed to diversity, inclusion, and creating positive environments where everyone can thrive.

We embrace individuality and focus on building inclusive teams. We are rated Gold Investors in People and strive to provide excellent learning, development, and professional growth opportunities. Join us in building better experiences for students and creating a welcoming home for success.

We are US.

All new employees will need to undertake a basic criminal record check prior to starting, at our expense. Employment is contingent on a satisfactory check.

If this role excites you, we look forward to receiving your application!