Customer Experience Support - Swansea

Motorpoint; Swansea; On-site; Full time

Job summary

Join a leading omnichannel car retailer as a Customer Experience Support in Swansea. You'll deliver exceptional customer service while managing queries and administrative tasks. With a full UK driving license and strong communication skills, you'll thrive in a supportive team environment that values excellence.

Benefits

Monthly paid time off for personal activities

28 days holiday plus special days off

Long service awards

Staff discounts

Pension

Healthcare

Parental leave

Development courses

Social events

Rewards and schemes

Qualifications

• Full UK driving license essential.
• Passion for delivering excellent customer service.
• Experience in resolution handling is desirable.

Responsibilities

• Deliver excellent customer service via telephone and face-to-face interactions.
• Manage administrative processes and handle customer queries.
• Contribute to team efforts to meet customer service targets.

Skills

Communication

People Skills

Organizational Abilities

Job description

Join to apply for the Customer Experience Support - Swansea role at Motorpoint

We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars, committed to providing our customers with unrivaled choice, quality, service, and value in whatever way they prefer. Whether online, in store, or at home, we deliver excellence.

You will be joining Motorpoint during an exciting expansion phase across the UK, offering you the chance to influence our growth and success. We believe a fantastic workplace for our colleagues creates the best customer experience, fueling our business and career opportunities.

If you want to work with a fun, friendly team that embodies our values – PROUD, HAPPY, HONEST, SUPPORTIVE – and works TOGETHER, Motorpoint is the place for you. We are on a mission!

Role Details

• Salary: £12.25 per hour + bonus
• Location: Swansea
• Shift pattern: 5 days over 7, including weekends
• Hours: 40 per week
• Contract: Permanent
• Full UK driving license required

Key Responsibilities

1. Deliver excellent customer service via telephone and face-to-face interactions.
2. Manage administrative processes, handle customer queries, and resolve issues with empathy and efficiency.
3. Use our CRM system to create and manage customer cases until resolution.
4. Qualify customer needs upon arrival, ensuring queries are directed to the appropriate team member.
5. Coordinate internally to ensure enquiries and complaints are processed correctly.
6. Contribute to team efforts to meet customer service (NPS) targets monthly.

Candidate Requirements

• Full UK driving license essential.
• Passion for delivering excellent customer service, from any industry background.
• Strong communication, people skills, and organizational abilities.
• Experience in resolution handling is desirable.

Benefits

• Monthly paid time off for personal activities.
• 28 days holiday plus special days off (birthday, marriage, moving house).
• Additional holidays for length of service.
• Long service awards, staff discounts, retail cashback, and more.
• Benefits include pension, healthcare, parental leave, development courses, social events, rewards, and schemes.

We welcome applications from all backgrounds and are committed to removing barriers during the application process.

About Motorpoint

We simplify car buying with only nearly new cars, all under warranty, offering a wide range of makes and models. Our finance options and customer care ensure a positive experience from start to finish.