Customer Experience Support - Stockton

Motorpoint; Billingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading omnichannel car retailer as a Sales Support team member, where your role will be pivotal in ensuring customers leave with a smile. This exciting opportunity allows you to deliver exceptional customer service, manage administrative tasks, and work with a supportive team. Enjoy a workplace that values your contributions, offers extensive perks including paid time off, holiday benefits, and personal development opportunities. Be part of a fun and friendly environment dedicated to making car buying easy and enjoyable for everyone.

Benefits

Paid time off every month

28 days holiday plus special occasion days

Staff discounts on cars

Discounts & cashback at retailers

Cycle to work scheme

Pension and Healthcare

Training and personal development courses

Quarterly team socials

Rewards and schemes

Qualifications

• Passionate individuals committed to excellent customer service.
• Strong people skills and communication abilities are essential.

Responsibilities

• Deliver fantastic customer service over the phone and face-to-face.
• Manage administration processes with empathy and efficiency.
• Work as part of a team to meet customer service targets.

Skills

Customer Service

Communication Skills

Organizational Abilities

People Skills

Resolution Handling

Education

Full UK Driving Licence

Tools

CRM System

Job description

Who are we?

We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service, and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).

You will be joining Motorpoint during a very exciting time, as we continue to expand across the UK. This means you will have the opportunity to positively impact, build, and influence the growth of the company.

We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers, fueling the growth of our business and the careers and opportunities for our colleagues.

If you want to work with an amazing group of people who are fun, friendly, and get stuff done, and who embody our values – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be. We are on a mission!

If you join us as Sales Support, here is what you need to know:

• Salary: £12.25 per hour + bonus
• Location: Stockton-on-Tees
• Shift pattern: 5 days over 7, including weekends
• Hours: 40 per week
• Contract type: Permanent
• Due to the nature of the role, a full UK driving licence is required*

Our Sales Support team are key to our business. You will be the first and often last face our customers see during their buying experience, ensuring they leave with a smile every time.

What will my day-to-day look like?

• Delivering fantastic customer service to meet and exceed customer needs, mainly over the telephone and face-to-face
• Managing administration processes such as pre- and post-collection queries and issues, with empathy and efficiency
• Using our CRM system daily to create customer cases and ensure actions are completed until resolved
• Qualifying customer needs upon arrival, ensuring their queries are directed to the relevant team member
• Contacting relevant parties internally to process enquiries and complaints correctly
• Working as part of a team to meet customer service (NPS) targets each month

What we’d like you to have

A full UK driving licence is essential. We are looking for passionate individuals who are committed to delivering excellent customer service, regardless of industry background, including retail, hospitality, or other customer-facing roles. Strong people skills, communication, and organizational abilities, along with enthusiasm, are key. Experience with resolution handling is desirable.

What is in it for you?

• Paid time off every month for personal enjoyment
• 28 days holiday plus days off for special occasions (birthday, marriage, moving house)
• Additional holidays for length of service
• Long service awards
• Staff discounts on cars and finance options
• Discounts & cashback at high street retailers & restaurants via our “My M.O.T” platform
• Smart Tech partnership with Currys
• Cycle to work scheme
• Pension, Healthcare, and Enhanced Parental Leave
• Employee Assistance Programme (EAP)
• Training and personal development courses
• Quarterly team socials and team events
• Rewards, schemes, and much more!

We encourage applications from all backgrounds and are committed to removing barriers in our application process. If you have concerns, please get in touch so we can support you.

Car buying made easy

At Motorpoint, buying a car is simple. We only sell nearly new cars, all under warranty, with unbeatable prices. Our range includes various makes and models to suit your budget. We’re here to help with flexible finance options and award-winning customer care before and after your purchase. Drive away happy with Motorpoint.

What are you waiting for? Explore our cars or learn more about us today.