Customer Experience Support - Sheffield

Motorpoint; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Sales Support team member, where you will play a crucial role in ensuring customer satisfaction. This position offers an exciting opportunity to engage with customers, manage inquiries, and deliver exceptional service. With a focus on teamwork and communication, you will help shape the customer experience in a dynamic environment. Enjoy a range of benefits, including paid time off, discounts, and opportunities for personal development. If you are enthusiastic about customer service and want to make a difference, this role is perfect for you.

Benefits

Paid time off for personal activities

28 days holiday plus additional days

Long service awards

Staff discount on cars

Discounts at high street retailers

Cycle to work scheme

Pension and healthcare

Employee Assistance Programme

Training courses for development

Quarterly team socials

Qualifications

• Passionate about delivering great customer service.
• Strong people skills and effective communication.

Responsibilities

• Delivering excellent customer service over the phone and face-to-face.
• Managing administration processes and resolving customer issues.

Skills

Customer Service

Communication Skills

Organizational Skills

Teamwork

Problem Resolution

Education

Full UK Driving Licence

Tools

CRM System

Job description

Who are we?

We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service, and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).

You will be joining Motorpoint during a very exciting time, as we continue to expand across the UK. This means you will have the opportunity to positively impact, build, and influence the growth of the company.

We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers, fueling the growth of our business and the careers and opportunities for our colleagues.

If you want to work with an amazing group of people who are fun, friendly, and get things done, and who embody our values – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be. We are on a mission!

Role: Sales Support

• Salary: £12.25 per hour + bonus
• Location: Sheffield
• Shift pattern: 5 days over 7, including weekends
• Hours: 40 per week
• Contract type: Permanent
• Full UK driving licence required*

Our Sales Support team are key to our business. You will be the first and often last face our customers see during their buying experience, ensuring they leave with a smile every time.

What will my day-to-day look like?

• Delivering excellent customer service, mainly over the telephone and face-to-face
• Managing administration processes such as pre and post-collection queries, resolving customer issues with empathy and efficiency
• Using our CRM system daily to create customer cases and ensure issues are resolved
• Qualifying customer needs upon arrival, ensuring their queries are directed to the relevant team
• Contacting relevant parties internally to ensure enquiries and complaints are processed correctly
• Working as part of a team to meet customer service (NPS) targets each month

What we’d like you to have

A full UK driving licence is essential. You should be passionate about delivering great customer service, whether from retail, hospitality, or any customer-facing role. We value strong people skills, communication, and organisational abilities, along with enthusiasm and teamwork. Experience in resolution handling is desirable.

What is in it for you?

• Paid time off every month for personal activities
• 28 days holiday plus days off for birthdays, weddings, or moving house
• Additional holidays for length of service
• Long service awards
• Staff discount on cars and finance options
• Discounts & cashback at high street retailers & restaurants via “My M.O.T”
• Smart Tech partnerships with Currys
• Cycle to work scheme
• Pension, healthcare, and enhanced parental leave
• Employee Assistance Programme (EAP)
• Training courses for personal and vocational development
• Quarterly team socials, team feasts, rewards, and more

We encourage applications from all backgrounds and are committed to removing barriers in our application process.

Car buying made easy

At Motorpoint, buying a car is simple. We sell only nearly new cars, all under warranty, with unbeatable prices. With a wide range of makes and models, you’re sure to find one within your budget. We offer flexible finance options and award-winning customer care to ensure you drive away happy.

What are you waiting for? Explore our cars or learn more about us below.