Customer Experience Supervisor - London

ATG Entertainment; Camden Town; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading theatre company in Camden Town seeks a Customer Experience Supervisor to drive customer service and sales initiatives. In this role, you'll be part of a passionate team in a dynamic theatre environment, ensuring the highest levels of service and supporting staff effectively. The ideal candidate will have a strong affinity for customer service and thrive in a fast-paced setting.

Responsibilities

• Ensure the highest levels of service to customers.
• Drive front of house income per show.
• Equip and prepare staff for their work.
• Develop and improve the front of house department.
• Drive sales, understand targets, and improve gross profit.
• Represent the theatre with professionalism and enthusiasm.

Job description

Overview

We are excited to be recruiting a Customer Experience Supervisor for the beautiful Duke of York's Theatre based in the heart of London's West End. With just under 700 seats, this stunning Play House has a rich history of presenting extraordinary productions. Hosting an everchanging programme of exciting and diverse productions, the venue turns shows on average every three months as well as hosting a number of exclusive one-night events throughout the year.

Responsibilities

• You will be one of a team of Customer Experience Supervisors and will actively be involved in ensuring that we are offering the highest levels of service to our customers.
• You will also be instrumental in driving the front of house income on a per show basis to reach the expected venue and team potential.
• Make sure the staff are correctly equipped, informed and prepared for their work.
• To explore and develop and improve the front of house department, implementing ideas and feeding back to management on sales initiatives.
• To help drive sales, understand targets and contributing to improving spend per head and gross profit per admit.
• To be able to represent the theatre with professionalism and enthusiasm.

What you’ll get / Working style

Full of variety, this role is both fun and challenging. You\'ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in our unique theatre with an ever-changing programme of events.

How to apply / Additional information

If you have the skills to achieve our goals and an affinity for our values we'd like to hear from you. Please download a copy of the job description for further details on the role.

We actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry.

Equality, Diversity and Inclusion

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

ATG Entertainment is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we\'ve grown into the world\'s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. We are passionate about great shows and our ambition is to help them find the largest possible audiences