Customer Experience Supervisor

ATG Entertainment; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading live entertainment company is seeking a Customer Experience Supervisor for the Duke of York's Theatre in London. In this vibrant role, you will ensure high service levels, drive sales, and help prepare the team. The ideal candidate will have skills for enhancing customer experiences in a lively theatre environment. Join a passionate team dedicated to creating unforgettable shows.

Qualifications

• Ability to contribute to achieving targets and enhancing customer experience in a live theatre setting.

Responsibilities

• Ensure the highest levels of service to customers.
• Drive front of house income per show.
• Prepare staff for their work.
• Improve the front of house department.
• Help drive sales and understand targets.
• Represent the theatre with professionalism.

Job description

Overview

Customer Experience Supervisor - Duke of York's Theatre, London

ATG Entertainment is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

We are excited to be recruiting a Customer Experience Supervisor for the beautiful Duke of York’s Theatre based in the heart of London's West End. With just under 700 seats, this stunning Play House has a rich history of presenting extraordinary productions. Hosting an everchanging programme of exciting and diverse productions, the venue turns shows on average every three months as well as hosting a number of exclusive one-night events throughout the year.

Responsibilities

• Be part of a team of Customer Experience Supervisors and help ensure the highest levels of service to our customers.
• Drive front of house income on a per show basis to reach the venue and team potential.
• Ensure staff are correctly equipped, informed and prepared for their work.
• Explore, develop and improve the front of house department; feed back to management on sales initiatives.
• Help drive sales, understand targets and contribute to improving spend per head and gross profit per admit.
• Represent the theatre with professionalism and enthusiasm.

What You’ll Do

Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in our unique theatre with an ever-changing programme of events.

Qualifications and Qualities

If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you. The role requires the ability to contribute to achieving targets and enhancing customer experience in a live theatre setting.

Inclusion, Accessibility and Application Process

We actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e-mail address to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atgentertainment.com and careers.atg.co.uk