Customer Experience Supervisor

Veolia; Cannock; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Customer Experience Supervisor to lead and motivate a team of customer service representatives. The role involves training staff to handle customer queries and ensure high standards of service. This is an excellent opportunity to contribute to customer satisfaction and team development within a supportive and well-regarded environment.

Benefits

25 days of annual leave

Facilities parking and subsidised lunch

Access to pension scheme

Discounts on retailers

Paid community volunteering day

Ongoing training and development opportunities

Qualifications

• Proven team management experience, ideally in a contact centre environment.
• Ability to handle demanding customers with excellent telephone etiquette.
• Strong self-motivation and attention to detail.

Responsibilities

• Coach, train, and motivate customer service representatives.
• Assist in hiring and training employees.
• Monitor, support, and guide representatives' progress.

Skills

Coaching skills

Communication

Conflict resolution

Motivation

Interpersonal skills

Job description

Customer Experience Supervisor

Salary: Competitive, plus Veolia benefits and pension

Hours: 40 hours per week Monday to Friday 830-1700

Location:Cannock, WS11 8JP (Head Office)

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What will you be doing:

• You will coach, train and motivate a team of customer service representatives as they answer questions, handle complaints, and provide support for Veolia customers.
• The Customer Experience Supervisor will assist in hiring and training employees, monitoring, supporting and guiding the representatives progress, and coaching them to cultivate knowledge and skills to provide an excellent customer service experience to Veolia customers.

What we're looking for:

• Previous, proven team management experience, including coaching skills, ideally within a contact centre environment
• Ability to deal with demanding customers and escalations with excellent telephone etiquette
• You will be an energetic and motivating individual, bringing creative thinking and attention to detail to the role
• Excellent written & verbal communication, with strong interpersonal skills and proven ability to work under pressure
• You will be focused and self motivated, as well as patient and able to effectively handle conflict situations and provide empathy

What we can offer you:

• 25 days of annual leave
• Facilities parking and subsidised lunch
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you
• can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team.

Job Posting End Date:

25-07-2025

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.