Customer Experience Specialist Service Advisor Apprentice

Mercedes-benz of Stevenage; Stevenage; On-site; GBP 12,000 - 18,000; Full time

Job summary

A leading automotive company in Stevenage is offering an apprenticeship for a Customer Experience Specialist Service Advisor. You will develop essential customer service skills while understanding and evaluating customer needs to enhance the customer journey. This apprenticeship lasts 15 months and offers a pathway to a career in customer service within the automotive industry.

Qualifications

• Develop first-class customer service skills.
• Understand customer needs and business needs.
• Critically evaluate customer service levels.

Responsibilities

• Implement changes to improve the customer journey.
• Use appropriate resources and technology.

Job description

As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels, and implementing changes to improve the customer journey and using appropriate resources and technology.

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: To be confirmed by employer.

Expected Duration: 15 Months