Customer Experience Specialist, Sales - Milton Keynes (Part Time)

Tesla; Milton Keynes; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading automotive firm in Milton Keynes is looking for a part-time Sales Customer Experience Specialist to engage potential customers, manage leads, and provide exceptional service. Responsibilities include capturing leads, assisting customers in their journey, and collaborating with sales teams. This role requires strong interpersonal skills, a passion for sustainable energy, and flexibility for evening and weekend hours.

Qualifications

• Previous experience in customer service is a must.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to learn about Tesla's products including vehicles and energy solutions.

Responsibilities

• Engage customers and capture lead data.
• Provide exceptional customer service and respond to inquiries.
• Execute lead capture strategies during events.
• Organize and manage lead data in CRM.
• Collaborate with sales teams to improve processes.

Skills

Excellent interpersonal skills

Strong knowledge of Tesla products

Ability to communicate clearly

Previous customer service experience

Strong organizational skills

Flexibility for weekend/evening hours

Passion for sustainable energy

Job description

What To Expect

As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. You will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.

You are driven by Tesla's mission to accelerate the world’s transition to sustainable energy. You will be part of a larger sales and delivery team, working closely and flexibly on all tasks. Cooperation and a one-team mentality are essential to achieve sales and delivery targets.

• Start date: Immediate
• Location: Milton Keynes
• Duration: 12 Months
• Time type: Part Time (20 hours per week)

What You'll Do

• Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
• Provide exceptional customer service by understanding customer needs, answering questions and objections, and selling potential leads on test drives, ensuring a positive experience.
• Execute successful lead capture strategies during events to maximize engagement and conversion.
• Manage and organize captured lead data accurately in CRM systems, updating customer profiles with relevant information.
• Build value for customers by understanding their requirements, presenting Tesla vehicles, and effectively communicating the value proposition to drive conversions.
• Collaborate with sales teams and other departments to align strategies, share insights, and improve lead capture, sales processes, and product offerings.
• Maintain a positive and professional attitude, providing an excellent customer experience that reflects Tesla's values.

What You'll Bring

• Excellent interpersonal skills with the ability to build rapport and engage customers.
• Strong knowledge of or willingness to learn Tesla's products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information clearly and understandably.
• Previous experience in providing excellent customer service.
• Strong organizational skills to manage multiple priorities in a fast-paced environment.
• Flexibility to work on weekends and evenings as required.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.