Customer Experience Specialist, Sales - Milton Keynes (Part Time)

Tesla; Milton Keynes; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading company in the automotive industry is seeking a Sales Customer Experience Specialist to enhance customer engagement and lead generation efforts. The role involves active interaction with potential customers at store and events, focusing on delivering exceptional service and promoting Tesla's products. Ideal candidates will have strong interpersonal skills, customer service experience, and a passion for sustainable energy.

Qualifications

• Excellent interpersonal skills and ability to build rapport.
• Strong knowledge or willingness to learn Tesla's products.
• Previous experience providing excellent customer service.

Responsibilities

• Proactively engage with customers to identify potential leads.
• Provide exceptional customer service to ensure a memorable experience.
• Manage and organize lead data while maintaining CRM systems.

Skills

Interpersonal Skills

Customer Service

Organizational Skills

Job description

What To Expect

As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. You will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.

You are driven by Tesla's mission to accelerate the world’s transition to sustainable energy. You will work closely and flexibly with a larger sales and delivery team, demonstrating a one-team mentality to achieve sales and delivery targets.

• Start date: Immediate
• Location: Portsmouth
• Duration: 12 Months
• Time type: Part Time (20 hours per week)

What You'll Do

• Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
• Provide exceptional customer service by understanding customer needs, answering questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
• Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
• Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
• Build value for customers by understanding their requirements, presenting Tesla's vehicles, and effectively communicating the value proposition to drive conversion.
• Collaborate with sales teams and other relevant departments to align strategies, share insights, and contribute to the overall improvement of lead capture, sales processes, and product proposition.
• Maintain a positive and professional attitude at all times, providing an excellent customer experience that reflects Tesla's values.

What You'll Bring

• Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
• Strong knowledge or willingness to learn Tesla's products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information in an easy-to-understand manner.
• Previous experience providing excellent customer service.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work on weekends and evenings as required.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.