Customer Experience Specialist (Sales)- £32,617 p.a. + benefits

Medicines and Healthcare products Regulatory Agency; Potters Bar; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A public health regulatory agency in Potters Bar is seeking a Customer Experience Specialist to enhance service delivery. Responsibilities include processing sales orders and responding to inquiries. The position offers a full-time contract with flexible working arrangements and a competitive salary of £32,617 plus benefits including 25 days of annual leave and pension contributions.

Benefits

Civil Service pension contribution

Flexible working arrangements

Ongoing development opportunities

Sick pay

Qualifications

• Experience in customer service or sales roles.
• Knowledge of relevant regulations such as GDPR.
• Ability to work collaboratively in a team.

Responsibilities

• Processing MHRA sales orders.
• Responding to customer inquiries.
• Supporting team members for effective contribution.
• Enhancing customer experience across MHRA.

Skills

Customer service skills

Communication skills

Problem-solving skills

Job description

We are currently seeking a Customer Experience Specialist (Sales) to join our Customer Experience Centre (Sales Team) within the Enablement Group.

This is a full-time, permanent position based in South Mimms, Hertfordshire. Please note that this role is only available in the UK. We offer flexible working arrangements; discuss this with the recruiting manager before accepting the offer.

Our organization is committed to a hybrid work model, requiring a minimum of 8 days per month on-site to facilitate collaboration. Depending on business needs, this can increase to 12 days per month. Some roles may require more frequent on-site work.

About Us

The Medicines and Healthcare products Regulatory Agency (MHRA) enhances and protects public health through regulation of medicines and medical devices. Our Communications and Engagement Group supports the agency's mission, with teams in News & Media, Communications, Patient and Public Stakeholder Engagement, and Customer Experience. This role is within our Customer Experience Centre (CEC).

The CEC provides a single point of contact to resolve inquiries, ensuring high-quality customer service through various channels. The team collaborates across the agency and healthcare sector to improve service delivery.

Role Responsibilities

• Processing MHRA Sales orders (Biological & Chemical Reference Materials)
• Responding to customer inquiries and requests
• Supporting team members to maximize contribution
• Assisting other MHRA and partner areas to enhance customer experience

Application Process

Applicants will be assessed using the Civil Service Success Profiles, including online application questions and interviews. High-volume applications may be sifted based on knowledge of relevant regulations such as GDPR. Ensure all responses are complete and truthful, as applications are CV-blind.

Eligibility and Requirements

• UK nationals, Irish nationals, Commonwealth citizens with right to work in the UK, or those with settled/pre-settled status under EUSS
• Individuals with limited or indefinite leave to remain eligible if applicable
• Candidates must pass criminal record and security checks

Benefits

• Salary: £32,617 plus £9,449 Civil Service Pension contribution
• Annual leave: 25 days (up to 30 with service) plus 8 bank holidays
• Other benefits include sick pay, flexible working, season ticket and bike loans, employee assistance, and ongoing development opportunities.