Customer Experience Specialist, Sales - Bournemouth (Part Time)

Tesla; Ferndown; On-site; GBP 20,000 - 30,000; Part time

Job summary

Tesla is seeking a Sales Customer Experience Specialist to be the face of the brand in Portsmouth. The role involves engaging with customers, capturing leads, and providing exceptional service, playing a vital role in the company's mission to accelerate the transition to sustainable energy. This part-time position of 20 hours per week is crucial for driving sales growth.

Qualifications

• Excellent interpersonal skills with a natural ability to build rapport.
• Previous experience providing excellent customer service.
• Strong organizational skills with the ability to manage multiple priorities.

Responsibilities

• Engage with customers to identify potential leads and create a sales pipeline.
• Provide exceptional customer service, ensuring a positive experience.
• Maintain and update customer profiles in CRM systems.

Skills

Interpersonal skills

Customer service

Organizational skills

Job description

What To Expect

As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.

You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

• Start date: Immediate
• Location: Portsmouth
• Duration: 12 Months
• Time type: Part Time (20 hours per week)

What You'll Do

1. Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
2. Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
3. Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
4. Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
5. Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
6. Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
7. Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

What You'll Bring

1. Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
2. Strong knowledge or willingness to learn Tesla's products, including vehicles, solar panels, and energy storage solutions.
3. Ability to communicate information in an easy-to-understand manner.
4. Previous experience providing excellent customer service.
5. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
6. Flexibility to work on weekends and evenings as required.
7. A passion for Tesla's mission to accelerate the world's transition to sustainable energy.