Customer Experience Specialist: Phone & Email (Uxbridge)

easyStorage; Greater London; On-site; GBP 25,000; Full time

Job summary

A well-known self-storage company is seeking a Customer Experience Agent in Uxbridge. The role involves providing outstanding customer support through phone and email, with an emphasis on detail and solutions. Ideal candidates will have previous customer service experience and strong communication skills. The company offers competitive salary, full training, and a range of benefits including 25 days holiday, ongoing training, and promotion opportunities in a dynamic office environment.

Benefits

Competitive salary

25 days of holiday + bank holidays and your Birthday

Ongoing training and coaching

Career progression

Smart casual dress code

FREE on-site parking

FREE coffee / refreshments / fruits

20% OFF Storage

Summer & Xmas parties / Company events

Qualifications

• Previous experience in customer service is essential.
• Outstanding verbal and written communication skills required.
• Ability to handle task prioritization in a dynamic office setting.

Responsibilities

• Provide outstanding customer support over phone and email.
• Establish connections and enhance customer experience.
• Adapt to new environments and provide solutions for customers.

Skills

Outstanding verbal communication

Strong written communication

Customer service experience

Adaptability

Organizational skills

Tools

CRM systems

Phone systems

Email systems

Job description

A well-known self-storage company is seeking a Customer Experience Agent in Uxbridge. The role involves providing outstanding customer support through phone and email, with an emphasis on detail and solutions. Ideal candidates will have previous customer service experience and strong communication skills. The company offers competitive salary, full training, and a range of benefits including 25 days holiday, ongoing training, and promotion opportunities in a dynamic office environment.