Customer Experience Specialist — Hybrid (5-Star Support)

Haier Europe; Warrington; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Salary DOE

Pension Contribution

Life Cover

25 Days Holiday (+ bank holidays)

Employee Assistance Program

Training support schemes

Retailer discounts

Job summary

Haier Europe (Candy, Hoover, Haier) is seeking a Customer Experience Advisor to deliver premium, 5-star service across all customer interactions. You’ll be the first point of contact for product queries, order amendments and complaints, ensuring each is handled with professionalism and empathy.

You’ll take ownership of customer issues from initial contact through to resolution, providing clear communication and timely outcomes that meet customer expectations and business standards.

Qualifications

• Experience in a Customer Service role, ideally in Ecommerce or high-volume environments.
• Proficient with CRM systems and IT tools, strong communication and problem-solving mindset.
• Ability to work in a fast-paced setting with multi-tasking and attention to detail.

Responsibilities

• Handle a range of enquiries including product queries, order amendments and complaints.
• Own customer issues from initial contact through to resolution with timely outcomes.
• Provide a premium, 5-star service and maintain high levels of customer satisfaction.

Skills

Customer service

Ecommerce

CRM systems

Microsoft Office

Strong communication

Attention to detail

Problem solving

Tools

Salesforce

Zendesk

Freshdesk

Job description

Haier Europe (Candy, Hoover, Haier) is seeking a Customer Experience Advisor to deliver premium, 5-star service across all customer interactions. You’ll be the first point of contact for product queries, order amendments and complaints, ensuring each is handled with professionalism and empathy.

You’ll take ownership of customer issues from initial contact through to resolution, providing clear communication and timely outcomes that meet customer expectations and business standards.