Customer Experience Specialist

JR United Kingdom; Watford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global pharmaceutical company seeks a Customer Experience Specialist in Watford. This role involves building strong relationships with healthcare professionals and ensuring exceptional customer experiences through various channels. Candidates should possess hospital pharmaceutical sales experience and be ABPI qualified, with a solid understanding of the NHS.

Benefits

Competitive starting salary

Extensive benefits package

Excellent commission structure

Qualifications

• Experience in successful hospital pharmaceutical sales.
• Ability to understand and effectively communicate clinical trial data.
• Strong knowledge of the NHS structure and environment.

Responsibilities

• Engage with customers using an omnichannel approach.
• Collaborate with different functions for optimized customer experience.
• Build value-oriented relationships with HCPs.

Skills

Sales Experience

Communication

Business Acumen

Education

ABPI Qualified

Job description

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Customer Experience Specialist, Watford, Hertfordshire

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Client:

Location:

Watford, Hertfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

8

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and deliver personalized customer experiences.

Company Overview:

Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to improve quality of life worldwide, addressing diverse medical needs through products and services focused on therapy areas including cardiovascular, oncology, and metabolic diseases. Their products are available in more than 20 countries.

• Knowledgeable and supportive management team.
• Core values revolve around welcoming diverse perspectives and promoting inclusivity.
• Patient-centric focus and a passion for improving care.
• Competitive starting salary and extensive benefits package with an excellent commission structure.

Job Overview:

• Using an omnichannel approach to engage with customers through various channels, including in-person and remote interactions.
• Collaborating with different functions to ensure an optimized customer experience.
• Building value-oriented relationships with HCPs and developing a deep understanding of their needs.

To be successful:

• Experience in successful hospital pharmaceutical sales.
• ABPI Qualified.
• Ability to understand, interpret, and effectively communicate clinical trial data and relevant guidelines.
• Strong knowledge of the NHS structure and environment.
• Business and commercial acumen.

How to apply:

If you are interested in this opportunity and ready to advance your career, we would love to hear from you! Please click the 'Easy Apply' button or contact Sarah Whitby at 01225 336 335 for more information.