Customer Experience Specialist

JR United Kingdom; Slough; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global pharmaceutical company seeks Customer Experience Specialists to act as primary contacts for healthcare professionals (HCPs). This role involves using omnichannel strategies to optimize customer experiences and requires significant experience in pharmaceutical sales, particularly in cardiology. Candidates should possess ABPI qualifications and have a strong understanding of the NHS. A competitive salary and benefits package is offered for this exciting opportunity.

Benefits

Competitive Salary

Extensive Benefits Package

Excellent Commission Structure

Qualifications

• Experience in primary care and hospital pharmaceutical sales.
• Demonstrated ability to communicate clinical trial data effectively.
• Prior experience in cardiology/cardiovascular therapy.

Responsibilities

• Engage with customers using an omnichannel approach.
• Collaborate with functions to enhance customer experience.
• Build relationships with HCPs and understand their needs.

Skills

Sales Experience in Pharmaceutical Industry

Business and Commercial Acumen

Understanding of NHS Structure

Communication Skills

Education

ABPI Qualification

Job description

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An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and delivering personalized customer experience.

Company Overview:

Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to enrich quality of life around the world, addressing diverse medical needs through the provision of products and services focused on therapy areas including cardiovascular, oncology and metabolic diseases. Our client’s products are available in more than 20 countries around the world.

• Knowledgeable and supportive management team.
• Core values revolve around welcoming diverse perspectives and promoting inclusivity.
• Patient-centric focus and a passion for improving care.
• Competitive starting salary and extensive benefits package with an excellent commission structure.

Job Overview:

• Using omnichannel approach to engage with customers through different channels, including in-person and remote interactions.
• Collaborating with different functions to ensure optimized customer experience.
• Building value-oriented relationships with HCPs and developing deep understanding of their needs

To be successful:

• Experience of successful primary care and hospital pharmaceutical sales
• ABPI Qualified
• Prior experience having promoted within cardiology/cardiovascular therapy
• Demonstrated ability to understand, interpret and effectively communicate the findings of clinical trial data and relevant clinical guidelines.
• Strong knowledge of the NHS structure and environment
• Business and commercial acumen

How to apply:

We are looking at a January 2025 start so if you can be available from then, and you’re ready to take the next step in your career, we would love to hear from you! Please click the 'Easy Apply' button or contact Sarah Whitby on 01225 336 335 for more information.