Customer Experience Specialist

JR United Kingdom; North East; On-site; GBP 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits as a Customer Experience Specialist in a leading global pharmaceutical company. This role focuses on delivering personalized experiences to healthcare professionals, requiring a strong background in pharmaceutical sales and a passion for patient care. You will engage with customers through various channels, building valuable relationships while collaborating across functions to enhance the overall experience. Join a team that values diverse perspectives and is committed to improving healthcare outcomes. If you're ready to make a significant impact in the cardiovascular field, this role is perfect for you.

Benefits

Competitive Salary

Extensive Benefits Package

Excellent Commission Structure

Supportive Management Team

Qualifications

• Experience in primary care and hospital pharmaceutical sales.
• Ability to communicate clinical trial data effectively.

Responsibilities

• Engage with customers through in-person and remote interactions.
• Collaborate with functions to optimize customer experience.

Skills

Pharmaceutical Sales

Customer Engagement

Clinical Trial Data Interpretation

NHS Knowledge

Business Acumen

Education

ABPI Qualification

Job description

Customer Experience Specialist, County Durham

Location: County Durham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

9

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Teesside | Cardiovascular

An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and deliver personalized customer experiences.

Company Overview:

Our client is a global pharmaceutical company with an impressive reputation for innovation. Over 16,000 employees work together to enhance quality of life worldwide, addressing diverse medical needs through products and services focused on therapy areas including cardiovascular, oncology, and metabolic diseases. Their products are available in more than 20 countries.

• Knowledgeable and supportive management team.
• Core values revolve around welcoming diverse perspectives and promoting inclusivity.
• Patient-centric focus and a passion for improving care.
• Competitive starting salary and extensive benefits package with an excellent commission structure.

Job Overview:

• Engaging with customers through an omnichannel approach, including in-person and remote interactions.
• Collaborating with different functions to ensure an optimized customer experience.
• Building value-oriented relationships with HCPs and developing a deep understanding of their needs.

To be successful:

• Experience in successful primary care and hospital pharmaceutical sales.
• ABPI Qualified.
• Prior experience promoting within cardiology/cardiovascular therapy.
• Ability to understand, interpret, and communicate clinical trial data and guidelines effectively.
• Strong knowledge of the NHS structure and environment.
• Business and commercial acumen.

How to apply:

If you’re ready to take the next step in your career, we would love to hear from you! Please click the 'Easy Apply' button or contact Sarah Whitby at 01225 336 335 for more information.