Customer Experience Specialist

JR United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking passionate Customer Experience Specialists to elevate patient care. This role involves engaging healthcare professionals through various channels, ensuring a personalized customer experience. Ideal candidates will have a strong background in pharmaceutical sales, particularly in cardiology, and possess excellent communication skills. Join a dynamic team that values inclusivity and patient-centric approaches, while enjoying a competitive salary and comprehensive benefits package. If you're ready to make a difference in the healthcare sector, this opportunity is for you.

Benefits

Competitive salary

Extensive benefits package

Commission structure

Supportive management team

Qualifications

• Experience in primary care and hospital pharmaceutical sales is essential.
• Strong knowledge of NHS structure and ability to communicate clinical data.

Responsibilities

• Engage with customers using an omnichannel approach for optimal experience.
• Build relationships with HCPs and understand their needs deeply.

Skills

Pharmaceutical Sales

Customer Engagement

Communication Skills

Business Acumen

Education

ABPI Qualification

Job description

An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and deliver personalized customer experience.

Company Overview:

Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to enrich quality of life around the world, addressing diverse medical needs through the provision of products and services focused on therapy areas including cardiovascular, oncology, and metabolic diseases. Our client’s products are available in more than 20 countries around the world.

• Knowledgeable and supportive management team.
• Core values revolve around welcoming diverse perspectives and promoting inclusivity.
• Patient-centric focus and a passion for improving care.
• Competitive starting salary and extensive benefits package with an excellent commission structure.

Job Overview:

• Using an omnichannel approach to engage with customers through different channels, including in-person and remote interactions.
• Collaborating with different functions to ensure optimized customer experience.
• Building value-oriented relationships with HCPs and developing a deep understanding of their needs.

To be successful:

• Experience in successful primary care and hospital pharmaceutical sales.
• ABPI Qualified.
• Prior experience promoting within cardiology/cardiovascular therapy.
• Demonstrated ability to understand, interpret, and effectively communicate the findings of clinical trial data and relevant clinical guidelines.
• Strong knowledge of the NHS structure and environment.
• Business and commercial acumen.

How to apply:

We are looking at a January 2025 start, so if you can be available from then and you’re ready to take the next step in your career, we would love to hear from you! Please click the 'Easy Apply' button or contact Sarah Whitby on 01225 336 335 for more information.