Customer Experience Specialist

The One Group; Huntingdon; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Customer Experience Specialist to join their team on a hybrid basis. The successful candidate will handle customer requests, manage orders, and ensure the highest level of service in a dynamic work environment. With 25 days holiday plus bank holidays and an inclusive workplace culture, this role offers a fantastic opportunity for growth.

Benefits

25 days holiday + BH

Free parking onsite

Social events

Free tea and coffee

Qualifications

• B2B customer service experience is ideal.
• Ability to work flexibly and accurately.
• Strong interpersonal skills for customer interaction.

Responsibilities

• Prioritize and organize customer requests accurately.
• Manage customer service mailbox and process orders within 24 hours.
• Communicate significant complaints to the Customer Service Manager.

Skills

Customer Service

Organization

Communication

IT Skills

Education

Experience in an office environment

Job description

Customer Experience Specialist

This is a fabulous opportunity for a Customer Service professional looking for a new role within a dynamic and welcoming team.

If you are a positive, self starter with a passion for providing the highest level of customer service, look no further. My client is looking for someone to join their established team full time, on a hybrid basis, with 3 days in the office and 2 working from home. The office is based in St Neots and therefore you must have the ability to commute to this location regularly.

Reporting to the Customer Service Leader, you will be required to build and maintain relationships with internal departments and external customers.

To be considered for this role, you will also have experience of working in an office environment with excellent organisation, communication and IT skills. Ideally you will also have B2B customer service or business administration experience.

In return you will be offered a competitive salary, 25 days holiday +BH, an inclusive and enjoyable place of work, hybrid working hours, free parking onsite, social events and free tea and coffee!

Responsibilities will include:

• Ensuring all requests are prioritised, organised and processed accurately and on time.
• Ensuring active management of Customer Service mailbox throughout the day. Passing queries to relevant team members.
• Passing any potential customer leads for new orders to the relevant Sales Specialists.
• Processing sales orders within 24 hours to a high degree of accuracy.
• Proactively informing any issues and any date changes to the customer.
• Ensuring all complaints and credit returns are actioned within expectation deadlines.
• Actioning any customer invoice disputes.
• Supporting Service enquiries with warranty replacements and ensure technical calls have all the relevant information to facilitate quick and easy resolution.
• Communicating any significant complaints to the Customer Service Manager.

If you have the ability to work flexibly and accurately and as part of a team, please contact me for more information or APPLY NOW!