CUSTOMER EXPERIENCE SPECIALIST

grenke; Guildford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services provider in the UK is seeking a Customer Experience Specialist to enhance customer relations and deliver exceptional service. The role involves direct communication with customers, resolving inquiries, and collaborating with internal teams to promote satisfaction. Join a dynamic workplace where your contributions matter and help shape positive customer experiences.

Qualifications

• Proven experience in customer service, preferably in call center.
• Ability to work collaboratively with teams and departments.
• Strong communication skills for diverse audiences.

Responsibilities

• Deliver outstanding customer service through phone, email, and chat.
• Build and nurture positive relationships with customers.
• Collaborate with internal departments for complex requests.

Skills

Communication skills

Problem-solving skills

Customer service

Collaboration

Tools

CRM systems

Job description

Key Responsibilities

• Deliver outstanding customer service through direct communication via phone, email, and chat, ensuring customer inquiries are resolved efficiently and effectively.
• Build and nurture positive relationships with customers, actively listening to their needs and concerns, and offering tailored solutions.
• Troubleshoot and resolve issues, ensuring customer satisfaction through follow-up and feedback channels.
• Collaborate with various internal departments to escalate and address complex customer requests, promoting a seamless service experience.
• Maintain accurate records of customer interactions and transactions, documenting all communications thoroughly in the CRM system.
• Continuously look for ways to improve processes and customer interactions, contributing to team goals and initiatives.
• Participate in training and development opportunities to enhance personal and professional growth, while staying up-to-date on company products and services.
  
  

Qualifications

• Proven experience in a customer service role, preferably within a call center or similar environment.
• Strong communication skills, both verbal and written, with the ability to effectively convey information to diverse audiences.
• Excellent problem-solving skills, demonstrating the ability to navigate challenging situations with a calm and professional demeanor.
• Ability to work collaboratively with team members and cross-functional departments.
• Familiarity with CRM systems and customer service software, enhancing service delivery and tracking.
• A passion for delivering exceptional customer experiences and a commitment to positive outcomes.
  
  

About GRENKELEASING Ltd.

GRENKELEASING Ltd is a leading provider of financial services, specializing in leasing and financing solutions in the UK. Our mission is to empower businesses to thrive through innovative financial solutions while maintaining a strong commitment to customer satisfaction and support. With a diverse and inclusive workforce, we pride ourselves on fostering a dynamic workplace where every employee's contributions are valued. By joining our team, you will be part of a forward-thinking organization that embraces innovation and champions growth.

We invite individuals who are eager to make an impact and contribute to a collaborative work environment to apply for the Customer Experience Specialist role. Your voice matters, and your effort in enhancing customer experiences will be recognized and appreciated within our team. Together, we can create remarkable experiences for our customers, driving success for GRENKELEASING Ltd.