Customer Experience Specialist

JR United Kingdom; Coventry; On-site; GBP 30,000 - 60,000; Full time

Job summary

An exciting opportunity awaits as a Customer Experience Specialist in Coventry! Join a global pharmaceutical company renowned for its innovative approach to healthcare. In this role, you will be the primary contact for healthcare professionals, delivering personalized customer experiences and building valuable relationships. With a focus on cardiovascular therapy, you will utilize your pharmaceutical sales experience and ABPI qualification to enhance patient care. This position offers a competitive salary and an extensive benefits package, making it a perfect next step in your career. Don't miss out on this chance to make a difference!

Benefits

Competitive Salary

Extensive Benefits Package

Commission Structure

Qualifications

• Experience in primary care and hospital pharmaceutical sales.
• Strong knowledge of NHS structure and environment.

Responsibilities

• Engage with customers through various channels, in-person and remote.
• Collaborate with functions to optimize customer experience.

Skills

Pharmaceutical Sales

Customer Engagement

Clinical Trial Data Interpretation

Business Acumen

Education

ABPI Qualification

Job description

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Customer Experience Specialist, Coventry

Location: Coventry, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Coventry and Warwickshire | Cardiovascular

An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and deliver personalized customer experience.

Company Overview:

Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to enrich quality of life around the world, addressing diverse medical needs through products and services focused on therapy areas including cardiovascular, oncology, and metabolic diseases. Their products are available in more than 20 countries worldwide.

• Knowledgeable and supportive management team.
• Core values revolve around welcoming diverse perspectives and promoting inclusivity.
• Patient-centric focus and a passion for improving care.
• Competitive starting salary and extensive benefits package with an excellent commission structure.

Job Overview:

• Using an omnichannel approach to engage with customers through various channels, including in-person and remote interactions.
• Collaborating with different functions to ensure an optimized customer experience.
• Building value-oriented relationships with HCPs and developing a deep understanding of their needs.

To be successful:

• Experience in successful primary care and hospital pharmaceutical sales.
• ABPI Qualification.
• Prior experience promoting within cardiology/cardiovascular therapy.
• Ability to understand, interpret, and communicate clinical trial data and relevant guidelines effectively.
• Strong knowledge of the NHS structure and environment.
• Business and commercial acumen.

How to apply:

If you’re ready to take the next step in your career, we would love to hear from you! Please click the 'Easy Apply' button or contact Sarah Whitby at 01225 336 335 for more information.