Customer Experience Specialist

JR United Kingdom; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading global pharmaceutical company as a Customer Experience Specialist in London, focusing on the cardiovascular sector. Be the primary point of contact for healthcare professionals, utilizing a customer-centric approach to improve engagement and satisfaction. This role offers a competitive salary and benefits, fostering a diverse and inclusive work environment.

Benefits

Competitive starting salary

Extensive benefits package

Excellent commission structure

Supportive management team

Qualifications

• Experience in primary care and hospital pharmaceutical sales.
• Knowledge of NHS structure and environment.
• Ability to interpret clinical trial data.

Responsibilities

• Engage with HCPs through omnichannel approach.
• Collaborate across functions to optimize customer experience.
• Build relationships with HCPs to understand their needs.

Skills

Communication

Customer Engagement

Commercial Acumen

Education

ABPI Qualified

Job description

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Customer Experience Specialist, london (city of london)

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Client:

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

South East London | Cardiovascular

An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and delivering personalized customer experience.

Company Overview:

Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to enrich quality of life around the world, addressing diverse medical needs through the provision of products and services focused on therapy areas including cardiovascular, oncology and metabolic diseases. Our client’s products are available in more than 20 countries around the world.

• Knowledgeable and supportive management team.
• Core values revolve around welcoming diverse perspectives and promoting inclusivity.
• Patient-centric focus and a passion for improving care.
• Competitive starting salary and extensive benefits package with an excellent commission structure.

Job Overview:

• Using omnichannel approach to engage with customers through different channels, including in-person and remote interactions.
• Collaborating with different functions to ensure optimized customer experience.
• Building value-oriented relationships with HCPs and developing deep understanding of their needs

To be successful:

• Experience of successful primary care and hospital pharmaceutical sales
• ABPI Qualified
• Prior experience having promoted within cardiology/cardiovascular therapy
• Demonstrated ability to understand, interpret and effectively communicate the findings of clinical trial data and relevant clinical guidelines.
• Strong knowledge of the NHS structure and environment
• Business and commercial acumen

How to apply:

If you’re ready to take the next step in your career, we would love to hear from you! Please click the 'Easy Apply' button or contact Sarah Whitby on 01225 336 335 for more information.