Customer Experience Specialist

Smigroupuk; Cambridge; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A growing customer service company in Cambridge is seeking a Customer Service Specialist to provide outstanding support to its customers. This full-time role involves managing customer orders, maintaining communication, and collaborating with different teams. Ideal candidates will have at least 1 year of customer service experience and strong administration skills. Join a supportive work environment with benefits including a salary range of £26,000 - £30,000 and additional perks.

Benefits

Salary of £26,000 - £30,000

Growth by Sharing bonus scheme

25 days annual leave plus bank holidays

Perks and wellbeing activities

1 day WFH each week

Friday 4pm finish

Qualifications

• Minimum of 1 year of customer service experience.
• Strong administration skills.
• Proficiency in Outlook for email communication.
• Excellent communication skills.
• Personable and professional outlook.

Responsibilities

• Communicating with customers via telephone and email to process new orders.
• Updating customers on outstanding orders.
• Proactively contacting customers regarding product shortages.
• Liaising with other departments to ensure orders are processed correctly.
• Managing own customer accounts and attending service meetings.
• Maintaining accurate CRM records.

Skills

Customer service experience

Strong administration skills

Proficiency in Outlook

Excellent communication skills

Professional outlook

Job description

Our Customer Service team is growing and we are seeking a new Customer Service Specialist to deliver exceptional support to our customers.

This is a full-time, permanent opportunity based at our modern Petersfield head office.

What will I be doing?

As a Customer Service Specialist you will play a pivotal role in ensuring our customers receive the outstanding service they deserve. From processing orders to handling enquiries, you will be at the forefront of our customer interactions. Your duties will include:

• Communicating with customers via telephone and email to process new orders, providing lead times and delivery information
• Updating customers on outstanding orders
• Proactively contact customers regarding product shortages and confidently offering alternatives
• Liaising with other departments, including distribution, to ensure orders are correctly processed
• Managing your own customer accounts and attending internal service meetings
• Communicate lead times on back orders to customers and/or Account Managers
• Maintain accurate CRM records and online catalogues, working closely with the sale team to ensure opportunities are captured and handed over for follow-up

What do I need?

To become a Customer Service Specialist with SMI you will need:

• A minimum of 1 year of customer service experience
• Strong administration skills
• Proficiency in Outlook for email communication
• Excellent communication skills
• A personable, professional outlook

Why join SMI?

SMI is an employee-focused company with a strong family-run history. We understand that our massive success is all thanks to our staff who demonstrate our values in everything they do. We put our staff at the forefront of our business, giving them autonomy and recognition to create meaningful and lasting careers in a fun and progressive environment.

By joining SMI, you will receive:

• A salary of £26,000 - £30,000
• Entry into our Growth by Sharing bonus scheme following probation
• 25 days annual leave plus bank holidays, increasing after 3 years of service
• Perks and wellbeing activities including our Values Champion Nomination Scheme, EAP scheme, and regular company events
• 1 day WFH each week
• Friday 4pm finish

How do I apply?

To become a Customer Service Specialist with SMI simply hit "Apply Now" and send us your CV. If you have any questions about the role, please feel free to get in touch with the Team at [e-mail]

SMI are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.