Customer Experience Specialist

Panaz Ltd; Burnley; On-site; GBP 25,000; Full time

Job summary

A progressive company in Burnley seeks a proactive Customer Advisor to provide exceptional service to clients. In this role, you will respond to enquiries, assist with product information, and ensure customer satisfaction. The ideal candidate will have strong communication skills, experience in customer service, and a friendly attitude. This position offers a competitive salary and benefits, including bonuses, flexible hours, and opportunities for training and development.

Benefits

Quarterly bonuses

33 days holiday

Ongoing training and development

Company sick pay

Inclusive team culture

Qualifications

• Demonstrable experience in a customer service or advisory role.
• Customer-centric approach with a professional attitude.
• Reliable and committed to high standards of work.

Responsibilities

• Provide timely responses to customer enquiries via phone and email.
• Assist customers with product information and order status.
• Work closely with internal teams to resolve customer issues.

Skills

Strong written and verbal communication skills

Experience in customer service or advisory role

IT literate

Excellent organisational skills

Customer-centric approach

Team player

Adaptable

Tools

CRM systems

Order management platforms

Job description

A progressive company in Burnley seeks a proactive Customer Advisor to provide exceptional service to clients. In this role, you will respond to enquiries, assist with product information, and ensure customer satisfaction. The ideal candidate will have strong communication skills, experience in customer service, and a friendly attitude. This position offers a competitive salary and benefits, including bonuses, flexible hours, and opportunities for training and development.