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A prominent company is seeking a friendly and professional Customer Experience Specialist for a temporary 6-week contract in Alcester. The role involves making outbound calls to gather valuable feedback from clients and carers, ensuring that their voices are heard. Ideal candidates will possess excellent communication skills, attention to detail, and the ability to work collaboratively to meet targets.
Job Title: Customer Experience Specialist (Temporary – 6 Weeks)
Location: Alcester (Office-based)
Contract Type: Temporary (6 Weeks)
Hours: Monday to Friday, 8:30am – 5:00pm (30-minute lunch) or 8:30am – 5:30pm (1-hour lunch)
Pay Rate: £12.21 per hour
About the Role:
We are looking for a friendly, professional, and confident Customer Experience Specialist to join our team on a 6-week temporary contract. In this role, you will be speaking directly with clients and carers to gather feedback using a structured and scripted form. This is a great opportunity to contribute to improving our services by ensuring the voices of those we support are heard and understood.
Key Responsibilities:
Conduct outbound calls to clients and carers to gather feedback
Use a scripted form to guide each conversation and record responses accurately
Ensure all data is captured with a high degree of accuracy and professionalism
Maintain a courteous and empathetic approach in all interactions
Follow data protection and confidentiality guidelines
Work collaboratively with the team to meet daily and weekly feedback targets
Requirements:
Excellent verbal communication and listening skills
Comfortable making outbound calls and speaking with a wide range of people
Confident using scripts and inputting data into forms or systems
Strong attention to detail
Reliable, punctual, and professional
Previous experience in a customer service or feedback-gathering role is desirable but not essential