Customer Experience Specialist

Pertemps; Alcester; On-site; GBP 1,000; Part time

Job summary

A prominent company is seeking a friendly and professional Customer Experience Specialist for a temporary 6-week contract in Alcester. The role involves making outbound calls to gather valuable feedback from clients and carers, ensuring that their voices are heard. Ideal candidates will possess excellent communication skills, attention to detail, and the ability to work collaboratively to meet targets.

Qualifications

• Experience in customer service or feedback-gathering role desirable.
• Punctual and professional demeanor required.

Responsibilities

• Conduct outbound calls to gather feedback.
• Accurately capture data using scripted forms.
• Collaborate with the team to meet feedback targets.

Skills

Verbal communication

Listening skills

Attention to detail

Job description

Job Title: Customer Experience Specialist (Temporary – 6 Weeks)
Location: Alcester (Office-based)
Contract Type: Temporary (6 Weeks)
Hours: Monday to Friday, 8:30am – 5:00pm (30-minute lunch) or 8:30am – 5:30pm (1-hour lunch)
Pay Rate: £12.21 per hour

About the Role:
We are looking for a friendly, professional, and confident Customer Experience Specialist to join our team on a 6-week temporary contract. In this role, you will be speaking directly with clients and carers to gather feedback using a structured and scripted form. This is a great opportunity to contribute to improving our services by ensuring the voices of those we support are heard and understood.

Key Responsibilities:
Conduct outbound calls to clients and carers to gather feedback

Use a scripted form to guide each conversation and record responses accurately

Ensure all data is captured with a high degree of accuracy and professionalism

Maintain a courteous and empathetic approach in all interactions

Follow data protection and confidentiality guidelines

Work collaboratively with the team to meet daily and weekly feedback targets

Requirements:
Excellent verbal communication and listening skills

Comfortable making outbound calls and speaking with a wide range of people

Confident using scripts and inputting data into forms or systems

Strong attention to detail

Reliable, punctual, and professional

Previous experience in a customer service or feedback-gathering role is desirable but not essential