Customer Experience & Solutions Advisor

LGBT Jobs; Motherwell; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Hybrid work option

Career development

Enhanced holidays

Social events

Buy and Sell Holiday

Prayer room

Financial wellbeing support

Job summary

Policy Expert, based in Motherwell with a hybrid option, is seeking a customer‑focused professional to join our team. You’ll create memorable experiences for customers, handle enquiries across calls, live chat and email, and support the sales teams by identifying opportunities and guiding customers toward the right policy.

The role emphasises operational excellence, FCA guidance, and a friendly, inclusive culture with opportunities for career development and generous holiday allowances.

Qualifications

• Providing excellent customer service across multiple channels (phone, chat, email).
• Strong communication and listening skills to understand customer needs.
• Ability to recognise sales opportunities and guide customers to appropriate products.

Responsibilities

• Create memorable customer experiences for policyholders.
• Handle enquiries and ensure operational excellence.
• Support sales teams by identifying opportunities and guiding customers to suitable policies.
• Maintain FCA compliant processes and up-to-date product knowledge.

Skills

Customer service

Communication

Sales awareness

Problem solving

Job description

Policy Expert, based in Motherwell with a hybrid option, is seeking a customer‑focused professional to join our team. You’ll create memorable experiences for customers, handle enquiries across calls, live chat and email, and support the sales teams by identifying opportunities and guiding customers toward the right policy.

The role emphasises operational excellence, FCA guidance, and a friendly, inclusive culture with opportunities for career development and generous holiday allowances.