Customer Experience & Sales Trainer

Flagstone Group LTD; London; Remote; GBP 35,000 - 55,000; Full time

Job summary

An innovative financial technology firm is seeking a dynamic trainer to enhance customer experiences and drive sales performance. In this role, you will design and deliver engaging training programs, ensuring alignment with compliance standards. Your passion for customer-centric strategies will empower teams to excel in a fast-paced environment. With a commitment to professional development and a culture of inclusivity, this opportunity allows you to make a significant impact while being rewarded for your contributions. Join a diverse team that values your voice and fosters growth in the financial sector.

Benefits

Life Insurance (4x salary)

Dental/Optical Care

Matched Pension Contributions (5%)

Income Protection

Remote Working Possibility

£1,000 Annual Learning Bursary

Home Working Kit

Community and Charity Leave

Wellness Leave

Flexible Bank Holidays

Qualifications

• Proven experience in training roles within customer service or financial services.
• Strong understanding of sales methodologies and consumer protection regulations.

Responsibilities

• Design and deliver training programs for customer experience and sales teams.
• Conduct workshops and coaching to improve service excellence.

Skills

Customer-Centric Strategies

Sales Performance

Communication Skills

Problem-Solving

Coaching Skills

Education

Experience in Training Roles

Understanding of Sales Methodologies

Knowledge of FCA Consumer Duty

Job description

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.

A feel for our culture

To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth.

That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it.

We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.

Does this sound like you?

You're a dynamic and experienced trainer with a passion for enhancing customer experiences and driving sales performance. You thrive in a fast-paced environment and have a deep understanding of customer-centric strategies and financial compliance. If you're ready to make a significant impact by equipping teams with the skills to excel, we want to hear from you.

What you'll do:

1. Design and deliver engaging training programs for customer experience and sales teams, focusing on product knowledge, communication, and problem-solving.
2. Conduct interactive workshops and on-the-job coaching to improve service excellence and sales effectiveness.
3. Develop onboarding programs for new hires to accelerate their readiness in customer-facing roles.
4. Ensure all training programs align with FCA Consumer Duty regulations and other compliance standards.
5. Assess training effectiveness through feedback, evaluations, and performance metrics, driving continuous improvement.

What you'll bring:

1. Proven experience in training roles within customer service, operations, sales, or financial services.
2. Strong understanding of sales methodologies, customer engagement strategies, and consumer protection regulations.
3. Experience designing and delivering blended learning programs, both in-person and online.
4. Excellent coaching, facilitation, and communication skills.
5. Knowledge of FCA Consumer Duty and Treating Customers Fairly (TCF) regulations.

How we reward you:

At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:

1. Life insurance (four times your annual salary)
2. Dental/optical care
3. Matched pension contributions (5%)
4. Income protection
5. Around the World in 90 days (remote working possibility)
6. £1,000 annual learning bursary
7. Home working kit, for when you're not in the office
8. Access to our platform, at no cost
9. Additional 3 days community and charity leave each year
10. Quarterly half days for Wellness leave
11. Flexible bank holidays

All are welcome.

At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.

Apply for this job