Customer Experience Representative – Stations

FirstGroup Internal; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job description

Join Our Team at Great Western Railway!
Multiple Frontline Roles Available – Service Delivery Assistants, Ticket Office and Customer Sales Advisors in Swindon, Bristol, Bath Spa and Chippenham

Are you passionate about delivering outstanding service and helping people every day? We're looking for enthusiastic, customer-focused individuals to join our team.

If you thrive in dynamic environments and want to play a vital role in helping passengers have a smooth, safe, and enjoyable journey, we want to hear from you!

What We're Looking For

We're seeking individuals who are:

• Committed to delivering exceptional customer service
• Calm under pressure and quick-thinking
• Team players who can also work independently
• Comfortable following safety protocols and procedures
• Excellent communicators with a friendly, proactive approach
• Confident using technology (e.g. smartphones/tablets)
• Experienced in customer-facing roles (preferred)

Minimum Requirements

• Strong verbal and written communication skills
• Good numerical ability
• Ability to follow procedures accurately
• Availability for shift-based work, including weekends and holidays

Important Info

• Assessment Day: Friday, 19 September 2025 in Bristol Temple Point
• This advert includes current and upcoming permanent, fixed-term, full-time and part-time opportunities.

What to Expect?

• Apply Online: If shortlisted, you'll be invited to attend an in-person assessment day.
• Interested in the Service Delivery Assistant (Dispatcher) role? You'll need to complete an online Train Dispatch Multitasking Test. If successful, you'll be considered for the role. If not, you'll still be considered for other customer service positions.
• Assessment Day: Includes a group discussion, team-building exercise and a face-to-face interview.
• Final Stage: Involves a medical assessment, basic DBS check, drug and alcohol screening and a colour vision test.
• Training: Full training is provided, including a 3-week course based in Swindon.

For furtherinformationplease contact the below Station Managers:

Swindon / Bristol Parkway - Marcus Deegan – [e-mail]

Bath Spa/Chippenham – Oana Apetroaie - [e-mail]

Bristol Temple Meads – Ben Scott – [e-mail]

In case of technical difficulties when submitting your application, please contact the Recruitment Team at [e-mail]

Our Commitment to Inclusion:

We all belong to GWR.We embracediversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

Exceptional Individuals – NeurodiversityHealth Assured – Neurodiversity

Ready to be the face of our service and make a real impact on our customers? Apply now and take the next step in your career!

For more details about the role, location, shift pattern and salaries kindly click the link below:

• Roles, Location, Salary and Shifts - Swindon, Bristol, Bath Spa & Chippenham.pdf